Hotels near Capita Mall Asia in Kuantan

1. Requested for a non-smoking room during check in, we found some stains on the bed. We tried to call housekeeping to change the bed sheet but the phone was not working. Had to get down to the lobby personally to inform the front desk to request for change of bed sheet. Housekeeping came and ”changed” the bed sheet. We inspected the bed sheet and found the exact same stain at the exact same location. 2. The toilet's door cannot be closed. Frustrated with 3 major issues within 15 minutes , we headed to the lobby and demanded to change our room. Got a smoking room as that was their last available room. 3. Telephone line was not working again, toilet roll was not available. 4. We know this hotel do not provide toothbrush & toothpaste so we brought our own. When we return on the 2nd day, all our toiletries were gone. Housekeeping threw our toiletries WITHOUT our consent when they do NOT provide toiletries. Had to go down to the lobby to make another complaint again (remember the phone was not working?). Front desk promised to send toiletries to our room but it NEVER came. 5. During check out on the 3rd day, the housekeeping saw us and offered to compensate us for disposing our toiletries. As much as I appreciate their effort to own their mistake, this compensation (if ever required) should come from the management and not their staffs for not providing sufficient training and making clear the hotel's policy to their staffs. Overall, I am totally upset and will never return.

Strategic location - near ECM and KCM. just walk to the Mall. spacious room and toilet. varities food for breakfast. recommended to family vacation too. love to stay here.

For the price I paid, the location was the best thing about this hotel. It was across Kuantan City Mall and then East Coast Mall behind that. Some eating places near or around the hotel although some of these tend to open late in the morning. There's one shop that opens till midnight about 10m away. Check-in was prompt and efficient however I didnt like the room (Rm 213) I got: it was hot like an oven as it is facing the afternoon sun (it was the room behind the flagpoles on level 2). The aircon was set to 17 when I got inside (red flag) and it was just blowing warm air from the time I got in (around 1pm) and even at night (and you can hear the noise from the aircon). I was sweaty and couldnt sleep. There's no point complaining as it was almost midnight (thought the aircon will turn cooler as it was drizzling in the evening). Will I stay in this hotel again? If I get assigned to a better room - perhaps. Tip: Check the aircon setting right after you enter the room after check-in. If it is set to very low (like 17) and the room feels warm - request to change the room.

There are windows, the room is small, the small double bed falls down when you turn over, there is no table or stool, and the bathroom is also small, so it is not convenient to turn around when taking a bath. Pros: The location of the hotel is convenient and the room is clean.

Free and easy tours to Kuantan for my son and I. The location of the hotel is good but the facilities badly require refurbishing. It is getting too old. The toilet flushhandles, the bath tub and the clothes hanger are in danger of falling apart.

The price of the room was reasonable given that it was during a Malaysian festive season as well as a long weekend break. Our room (suite) comes with a smaller room with an attached bathroom which is convenient for the four of us. Both rooms are equipped with standard amenities which is a plus point. The location of the hotel was tucked behind the main road so there was minimal noise level from the streets. The check-in and check-out process was hassle-free. In a nutshell, this hotel is well priced for a short stay in Kuantan.

Nestled amidst the bustling city of Kuantan, Grand Darul Makmur Hotel offers a serene retreat for travelers seeking comfort and convenience. From the moment you step into the elegant lobby, you're greeted with warm hospitality and a sense of tranquility that sets the tone for your stay. The hotel's location is strategic, situated close to key attractions and business centers, making it an ideal choice for both leisure and business travelers. Upon arrival, I found the check-in process to be efficient, with the staff displaying professionalism and courtesy. The rooms at Grand Darul Makmur Hotel are spacious, well-appointed, and meticulously clean. I stayed in a deluxe room with modern amenities such as a comfortable bed, flat-screen TV, and a well-stocked minibar. The panoramic views from the room were breathtaking, offering a glimpse of the city skyline or the lush greenery surrounding the hotel. One of the highlights of my stay was the dining experience at the hotel's restaurant. The breakfast buffet offered a wide array of delicious options, catering to different tastes and dietary preferences. Whether you prefer local Malaysian cuisine or international dishes, there's something for everyone to enjoy. The attentive staff made sure that every guest's dining needs were met, adding to the overall dining pleasure. The hotel's facilities are impressive, including a fully-equipped fitness center and a refreshing swimming pool. After a long day of exploring the city, I found solace in unwinding by the poolside, soaking in the serene ambiance and indulging in some well-deserved relaxation. Furthermore, the hotel's commitment to cleanliness and safety measures is commendable, especially in light of current global circumstances. I felt reassured knowing that stringent hygiene protocols were in place throughout the property. Overall, my experience at Grand Darul Makmur Hotel was nothing short of exceptional. From the impeccable service to the comfortable accommodations and excellent dining options, every aspect of my stay exceeded expectations. I would highly recommend this hotel to anyone visiting Kuantan, and I look forward to returning in the future.

I used to stay in E red hotel when travel to Kuantan. I could not find any other hotel suitable for me. In terms of the location, car park, amenities and surrounding environment. I will stay in this hotel for my next trip to Kuantan.

I was assigned a room at 4th floor. Since its at lower level of its 15 storey, I requested a room facing not facing the noisy main street. Good choice: view of a football filed, a mosque and part of the city. The room: The Hotel management probably believe that 1980s heyday decor is a selling point. Save for the flat screen telly, the rest still preserves its 80s setting: louvred wardrobe, bedside cabinet central console with rocker switches, blanket on top of sheets (not quilt), tiled (not marbled) bathroom floor, queen (not king) bed. They try to keep the cleanliness but the permanent stains on chairs, moulds around aircond vent, peeling furniture paint, mildew on bathroom wall are beyond the housekeeping department’s routine; the whole place needs serious makeover.

Location not really nice. so quiet at night and risau crime area because so many foreigner. Reception good but no extra bantal. this is my 2nd time, same answer - bantal extra habis🤣