Hotels near White Lotus Tattoo, Laguna Hills

Do not stay here. Where do I start...oh yea, from the beginning. They advertise a restaurant in the hotel so getting in around 8pm, we figured this would be the best place to go just to save time. They're supposed to open until 10pm but when we arrived, it was closed. Apparently, the cook didn't show up that night so they had no choice...it was never open while we were there. Then needed ice...walked around the hotel to all 3 ice makers...all broken. Woke up in the morning, was going to make coffee in the room...the K cups were there but NO COFFEE MACHINE! Had to go to the front desk and they had one sent up. Got it all set up, looked through the K cups, no regular coffee. Back to the front desk to find regular K cup but they were out. He eventually found some but too late, we were gone for the day. Now the room...pillows sucked, they were just way too thin, as in thin like a sleeping on a blanket. The bathroom door wouldn't latch so we were unable to lock the door when using the bathroom. But the worst part of that frickin bathroom door was it squeaked! If anyone got up in the middle of the night to use the bathroom, everyone in the room woke up because of the noise. The one bright spot was their breakfast and their breakfast attendant Joe. He was very friendly and pleasant to talk to.

My Fiancee and I stayed 2 nights at the Ayres Laguna Woods 8/26-8/28 room 123. Housekeeping is frequently The floors were absolutely filthy! Unfortunately, we neglected to pack our slippers. I have attached photos of our feet 30 min after showering and walking around only inside the room. In addition, a photo of a washcloth with only a small amount of water dampening the cloth. The floors had obviously not been mopped in a very LONG TIME. In addition, the Mattress was broken down, the box springs squeeked loudly at the slightest movement. I must state that it was difficult for me to write this review as I have worked in the Hospitality and more specifically the Hotel/Resort industry for many years. Even more specifically I have worked within and lead the Rooms Divisions of multiple Hotel Brands and Regions. I always over look the small stuff as Housekeeping can be a thankless and under appreciated element of a Guests stay. I attempted to speak with a Manager upon our departure Sunday morning but was informed that no Manager was available for me to speak with. I typically don't write reviews, particularly negative one's but in this case I had to make an exception and can not in good faith recommend this Hotel.

Just on the edge of Irwan, the location is excellent, and you can get on the highway in 1 minute by car. The hotel breakfast is not rich but the price is very high. The hotel lobby also has self-service coffee, tea bags and hot cocoa. The room is open and the sound insulation is very good. The hotel has a swimming pool and hot water pool.

The staff from very welcoming and helpful all throughout our stay. The accommodation was very clean, comfortable and had everything we needed. The kids had a blast in the pool. We loved this place. We will definitely be back! Thank you Homewood Suites Aliso Viejo!

Nice place not to fancy or anything like that but very comfortable would love if they offered more amenities good enough for its pricing I guess I also like that it is very close to shopping centers like target Walmart Home Depot and also lots of dining options and convenient stores for late night snacks just one thing it needs to upgrade their system as soon as possible please

Honestly I’m so confused about the rating that I should give to this hotel. First I’d like to give a big sour out to Marcus (one of the managers there) he helped us with the confusion that the front desk had regarding our complimentary breakfast. We really appreciate his help. The rooms could use a renovation the key were outdated, the screen o our window was broken. The bathroom was outdated as well the sink and bathtub faucets need to be changed. The staff need lots of training, the housekeeping team had to get their manager to communicate with us as they couldn’t speak English (they only spoke spanish) The front desk lady was talking to us while eating and she had lots of partially chewed food in her mouth while talking to us which wasn’t professional and it didn’t look pleasant at all. The person who worked at the front desk at night was so unfriendly and unprofessional when we called him at 1:30am for very loud noises that were coming from above and lasted for a good two hours till around 3:30am. Even when you go for the hot breakfast buffet, the staff who’s in charge for taking your orders and room numbers was aggressive in the beginning and took our orders while he was seated with his legs crossed, we felt like students standing infront of our teacher,,, although he came to us and told us that he knew he was rude and explained that he did that as people previously complained that they should’ve been told the price of the buffet before they ate as they didn’t want to pay. I think all the staff need to lots of training. Hopefully Adam the new manager does something about it, he listened to our concerns and said that he will look into it.

The quality of the hotel is very good, the environment is excellent and comfortable, the location is convenient, the service staff is also very good, and the parking space is abundant. It is a good choice for a holiday.

Really good experience, breakfast is fantastic We will be back soon, thank you!!!

I received amazing service from Genie and the other amazing person at the front desk. They both accommodated my needs and I got the room I requested no problem. I checked earlier than usual and my room was ready. To finish it off they gave my son a pack of gummies all in the first 5 minutes of being there. I will definitely be staying here again and recommending this hotel to everyone I know.

The room was large but felt as if it was under renovation with half assembled pieces of furniture. We slept ok. Everything worked well and it was good to have a microwave and coffee maker in the room. The breakfast was subpar, definitely. Another issue was with the cleaning of the room. The first day we put up the sign that there was no need to clean the room. And it wasn’t cleaned. Good. Next day we did not put up the sign because we wanted it cleaned. It wasn’t. We were then told that to get the room cleaned we had to alert the reception. Which we then did. The third day we left early and came back late, and the room was yet again not cleaned. Perhaps they are understaffed on cleaners or they give priority to rooms checked out to make them ready for new guests, but it got annoying for us.