Lahore Lahore Cantt. Hotels

The hotel staff charged twice 🤦🏽‍♂️ and didn’t even refund the payment they charged again

Located in Lahore, Smart Apartments & Hotel is within a 5-minute drive of Joyland and M.M. Allam Road. This hotel is 2.3 mi (3.7 km) from Liberty Market and 2.9 mi (4.6 km) from Gaddafi Stadium.Free self parking is available onsite.Make yourself at home in one of the 8 air-conditioned rooms featuring kitchens. Complimentary wireless internet access keeps you connected, and 50-inch LCD televisions are provided for your entertainment. Conveniences include separate sitting areas, and housekeeping is provided daily.

With a stay at Hotel Air Inn, you'll be centrally located in Lahore, within a 10-minute drive of M.M. Allam Road and Joyland. This hotel is 5.6 mi (9 km) from Packages Mall and 6.4 mi (10.3 km) from Liberty Market.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 10 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and toothbrushes and toothpaste. Conveniences include electric kettles, housekeeping is provided on request, and irons/ironing boards can be requested.

Long story short, we had booked for 17th of Jan to 26th of Jan 2020 with some prerequisite. Those were at the time of booking we were informed by the front desk manager that although we are welcome to book for the sought dates, we may have to shift rooms (from deluxe to standard) as the hotel was prebooked on dates (24th Jan to 26th Jan) for deluxe rooms. The manager promised that he would try his best that we “do not have to shift rooms” since we were already residing in the hotel for the full duration. Then comes the day 23rd Jan where I was informed that I would not only have to leave the room on 24th Jan but leave the hotel, as well as there, were no rooms available. However, the Manager said that they have arranged another hotel for us “called holiday inn suites” nearby and we didn't have to worry, and it was just a matter of shifting that would be akin to counting 1 to 3. We checked out on 24th on the premise that we have a secure hotel booking arranged by Grand Enclave. I had a wedding function to attend to the same day hence I continued with the program until late evening with my wife and a 1-year-old kid. The story further takes a grim turn as the couple and their child (that would be me) wander around the dark 1 AM DHA streets to figure out where the stated hotel “holiday inn suites” are. Equipped with google maps, a car charger we circle the navigation spot (shown in google) but to our despair, holiday inn suites hotel is nowhere at the site !! just plan dark and under construction area. I try ringing the hotel numbers (both, grand enclave and holiday inn) but to no avail, both numbers show no response. I continue driving enraged, disgusted by the unethical and to be fair – a despicable act of tactics geared towards keeping the hotel occupancy high (when the hotel needed it) and then using a fake hotel bait to (respectfully kicking) their current guests out when a bigger delegation (with bigger bills) come knocking their doors. Ah yes, coming back to the 1 AM street wandering adventure, so I'm able to spot a Pizza joint (called Dominos) in Lahore DHA Phase 6 that was still open. As I walk up to it I find the security with a warm smile welcoming me and opening the door (how kind of him). I inquire about the stated hotel with a few front desk workers and tada – like unwinding spring, the workers smile and inform that “ there are many like me who come asking for this hotel, however as you would see, there is no hotel even close by this area” Heading back to my car, a confused look on my face –curiosity clinging to every word I recalled that the Grand Enclave manager uttered. Why lie, why this gimmick, why this despicable act. ?!?!?! why were there more people like me heading this direction in the quest of reaching Holiday Inn. Could it be a norm used by most hotels to kick their guests out? or could all those customer be of the same fate/story as me – coming from the grand enclave? With a despaired look on my face, I

Interior renovation is old and worn in guest room. Food quality (breakfast) especially western food is not up to standard but dinner in Chinese restaurant is good.

The breakfast is average, the hotel is in a good location, facing the zoo, I am very satisfied with it, at least here in Pakistan, this hotel is good. It's a bit expensive, and hotels that love Islamabad look more comfortable. There is a hot pot! ! ! ! All in all I am satisfied😃

I booked this venue in January 2023 for 7th to 10th of February 2023 according to hotel policy pay at the property I were in Uk when I made a booking when arrived in Pakistan I called hotel 3 days before to check booking is still valid they said my booking is confirmed,when I came to check in on 7th of February they said my booking is cancelled I were shocked I asked who cancelled it then because I have not paid you got call the hotel before 10am same day I argued it doesn’t say any where so I had no choice but to book a another venue my mrs was very upset, I will not recommend to anyone m.Ilyas Uk

Extremely dated and poor quality hotel. Poor furniture, stained chairs and sofas. Don’t bother looking out of the window, you overlook a function hall. Restaurants are tired, staff uniform is appalling throughout this hotel. The number of complaints these guys have must really effect the morale of the staff. Management seriously need to compare themselves to any 3/4 star hotel and they will see where they going wrong. They need to invest in bedding and towels iron and iron boards and overall basic improvements and better quality of standards. The best part of the stay is the housekeeping staff, they made the best job they could with the old dated bathrooms and carpet. I have to stay another few days, let’s see if things improve.

very good amazing system.It's a really good place. The service is good plus the rooms are clean. The staff is super friendly. Plus when you'll order the food it's will be fresh and hygienic. And even the washrooms and the towels. So overall it's a good package.

The environment is very good, many security guards feel very safe, and the breakfast is plentiful