GGuest UserOverall experience was great. the hotel has a lovely first impression when you walk in, and it smells lovely.
Checking in quick and easy, staff very friendly.
Only a small problem was when we checked in. I was asked if we would be using the car park, which I said yes we will be, I was told it is £15 per night, which I had no problem I then paid by card with the parking.
The staff member never asked us for our car registration plate at the time, but I didn't think anything about it.
Also, be aware that while parking in the car park, our car rear window got smashed as there are mental pipes sticking out of the very low units. The hotel wasn't interested at all as it's park at your own risk.
After my husband spoke to someone at the reception desk about our smashed rear window, he proceeded to look at our reservation, and there was no log of a car registration, but we had already paid. My husband explained this, and the person at the reception said we should have been asked our registration plate prompt to fill something in, which we weren't.
A few days after we arrived home, we received a fine through the post for using the car park without paying, quick call to the hotel and it was quickly rectified. A few issues that shouldn't have happened.
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