Hotels near Gatlinburg Welcome Center, Gatlinburg

I loved the convenience of this hotel. Staff were very accommodating and friendly. Breakfast breakfast was good! Beds are comfortable and pillows are soft. Showers had great water pressure and best of all, daily Bear sightings on location!! We come to Gatlinburg every year in July and my twin daughters said they want to come back here, they loved the creek walk connected to the hotel where they can walk down and skip rocks! It's located at the end of the ***** and walking distance to restaurants.

Very clean and good service.

I loved this place, budget friendly, had a balcony with nice comfy chairs, that u were allowed to smoke on, clean nice room ... easy access to everything. I felt so at peace there . Will always go there next time I travel

It is a very well located place, everyone there is very friendly and the best thing is an excellent price

So first off let me say that this hotel is still an ok place to stay. I would however also say that by charging 300+ a night for a room you have certain expectations, and those were not met this trip. From the outside, the hotel was lovely as always. The lobby seemed clean but had a few minor issues, and the furniture seemed like it could use a refresh. So my initial impression was favorable. We got to the room and at first glance, things seemed ok, but when you started looking around that's when the issues started. First, the chair had a fabric piping that was half torn off. The carpet seemed to be really worn in spots and could have used a cleaning. The shower had a patch job that looked like someone with no experience slapped calk around the edge of the shower and the drain; it was seriously an eyesore. Then when my daughter went to take a bath she told us it looked like something black was on the walls. Sure enough, there was something black on the wall. I am no mold expert, but it appeared to be black mold although I have no way of confirming that. Then we went to look at the beds before we got in and one bed had a blood spot on the mattress cover that lined up perfectly with the mattress itself so I know that no one even attempted to clean it; all they did was slap a clean fitted sheet on the bed. The mattresses on the beds are so bad that my wife and I woke up with sore backs every morning; I never used to have a problem with their beds in the past so I can only assume that the mattresses are in need of replacing. Also on the balcony when the HVAC unit is running it sounds like you are sitting next to a jet engine. I have stayed at this hotel at least 5 times in the past and do not remember the HVAC being so loud on the balcony. Also, they claim to be short-staffed on housekeeping so they only offer room cleanings once every 3 days during your stay. That means if you need towels, toilet paper, or the trash taken out you have to call them which is not great for what you are paying for this room; I can see every other day, but seriously every 3 days is ridiculous! The hot tub had tiles missing and water was leaking through the opening of the backer board which I cannot imagine is good for the hot tub. Also on all 4 nights of our stay, it looked like the hot tub got cleaned 1 time. When you are charging 300-500 a night for a ”standard room” depending on the time of year you have expectations that things will be taken care of, and that your room will be clean and well-kept. I used to pay 150-200 a night for this hotel and the hotel was immaculate, so clearly someone is taking the money and not reinvesting in the property. I stay here to escape the bad experiences that I've had at other Gatlinburg hotels, and that used to work until this trip. I really hope they reinvest in this property and gut all the rooms to do a complete makeover because otherwise there is no way this hotel is worth the price they are charging current

The location of the hotel is very good, there is no need to drive, the environment is beautiful, the hotel breakfast is ordinary, there are not many options, but there are many restaurants around the hotel. Not expensive. The hotel room is large, but the facilities are outdated, the air conditioning is noisy, and the refrigeration is average.

Remodel was in progress during our March 2024 stay. I don’t know if that was relevant to the blaring smoke alarm at 8am on a Monday morning but that was a very rude awakening and rough start to our trip. Pros: Nice friendly staff. Room and bathroom were very clean. Location and parking were perfect. It was worth the negatives to be this close to downtown (quick walk). Pancake restaurant next door was a plus. The pool and hot tub looked nice although we didn’t use them. Cons: Did Courtyard invent a new bed size? That felt like the smallest King bed ever. Another review mentioned this too. Very odd bed situation. Pillows were awful. 4 of 6 window panes were permanently fogged so the view that should have been amazing was 2/3 diminished. The Bistro, although staffed with helpful and friendly employees was depressing and empty. The cold food in the Bistro frig looked old and sad (yogurt parfait had separated and pooled substantial liquid in the bottom for example.). The seats were all cracked and badly worn. I was extremely hesitant to order food but the coffee ($3.50 for plain coffee) was tasty enough as it was the only option other than making your own with tap water in the room via the provided single-serve pot. Fairfield’s lobby coffee station was sorely missed during this Courtyard stay! The things that can and hopefully will be addressed during Courtyard’s remodel will allow for us to give this hotel another chance one day perhaps.

I picked this hotel based on reviews rating and pictures. I wasn't disappointed. My husband was a little apprehensive when we pulled in, a fresh coat of paint on the balcony rails would do a world of good for curbside appreance. Check in was good the front desk man on check in was not the most friendly person. Room was great, clean comfy bed fireplace and loved the balcony. Plenty of space in here the entry door could use a little TLC. Breakfast was really good 👍. Monday morning at check out this guy was great sorry I didn't get his name. Asked if we saw an bear told him we did and he showed us video of bear on the property. So if the maids don't clean your room for a bit this is a real thing. One picture showed the bear in the maid cart it was crazy. Wonderful stay would stay again, actually I already told my husband let's go back.

The Chalet Inn is ion desperate need of a renovation and if not possible, demolition. Like MinMichigan, we too are not ”travel snobs” but the Chalet Inn really needs help. The room was clean but the furniture looked like it was picked up at a thrift store. Our TV never worked properly and although the maintenance man came right away, they never fixed the issue. The walls are paper thin so know that you can hear everything going on in the rooms around you including at 5:45 am when workers started working upstairs from us. Sadly, the grounds are littered and it is clear no one is really minding the store.

We stayed in a King Suite on the 4th floor for 4 nights. A balcony with a stream off the back of our room. The room was all up to date. The room was very big. King Bed, then a couch, then TV mounted on stone, dining room table. Bathroom was large as well. We are so happy with the room and our stay. Breakfast is top notch with scrambled eggs, bacon or sausage, pancakes, cereal, fruit, yogurt, hard boiled eggs. Perfect Stay!