Hotels near Hamilton Creek Recreation Area, Nashville

I recently stayed at this hotel for a wedding, and it was an absolute nightmare from start to finish. When we first checked in, we were given a room that hadn’t even been cleaned—bed unmade, trash everywhere, and clearly no attention to basic housekeeping. This should have been the first red flag, but unfortunately, it was only the beginning. The hotel’s breakfast area was equally appalling. It was filthy, with food crumbs and spills all over the place, and no one seemed to be maintaining the cleanliness of the area. It was clear that the staff couldn’t be bothered to keep it even remotely hygienic for guests. After we got situated in our second room, we went downstairs to the reception area and the nightmare continued. The bartender (Jessica) was unbelievably slow, completely unmotivated, and made it clear they wanted nothing to do with serving our wedding party. The worst part? They openly bad-mouthed our group to other patrons at the bar. Completely unprofessional and unacceptable behavior for any establishment, let alone a hotel. The following morning I raised these concerns to the Assistant General Manager, Terry Craig, and things went from bad to worse. Instead of taking the feedback seriously, he gave me a condescending attitude and proceeded to defend the bartender's disgraceful behavior. Terry actually sided with the other patrons – the same ones the bartender was bad-mouthing the wedding party to – and said that *we* were the ones being ”a pain in the ass.” This was a jaw-dropping level of unprofessionalism. Rather than de-escalating the situation or even pretending to care about customer service, Terry smirked at me throughout the entire conversation and seemed more interested in dismissing my concerns than addressing them. I was simply trying to offer constructive criticism, but he was more intent on defending terrible service and showing off his arrogant, dismissive attitude. I cannot stress enough how utterly disappointed I am in both the service and management at this hotel. If you're looking for a place that values its guests and treats them with even a shred of respect, go elsewhere. This place is a disaster from top to bottom, and I will absolutely not be returning.

Room was clean and temperature was comfortable. Stayed on first floor. Hot coffee and hot tea available throughout stay. Bed was comfortable. Checked out early before breakfast was available. Traffic was heavy at rush hour in front of hotel. Hotel staff were nice and helpful at checkin and checkout.

Beautiful resort. Wonderful staff and amazing Christmas activities. Our one conplaint is the cost. With the expense of the room they need to be more cost effective in other areas to help families out especially during these times. 45 per day for parking is extreme and the food prices were priced 45 percent higher then most other food in the area. Other then that amazing time with my wife.

Very satisfied, the hotel is very new, the atmosphere is also very good, there is a gym, washing machines and bar, which meets the needs of business trips

Absolutely loved this property. Would be perfect for a longer stay, but we were only in town for one night. We arrived very early due to flight time, and were greeted by two very friendly and accommodating staffers, Lenroy and Angel. I was thanked for my Hilton loyalty, offered luggage storage, and was estimated a time a room should be ready. Lots to do in the lobby as well. Tru and Home 2 Suites are a ”shared property”, very close to convention center. Was just a quick 4 or so block walk to Hall of Fame and the arena and Broadway attractions. Sleek and modern rooms with small fridge, but oddly no micro or coffee maker. That is not a problem for me, but it may be for others. Delicious Lavazza coffee and Stash teas are available 24 hrs in the lobby. Pool tables, shuffleboard, games and TV's in lobby as well. LOTS of choices for the complimentary breakfast and there was never an issue with seating. Despite all of the construction going on downtown, we were never bothered by noise. Would happily choose this property again next time in Nashville.

I always use it with confidence. The hotel staff will be happy to assist you. The hotel restaurant is convenient and convenient.

Excellent hotel. Excellent location. Helpful and smiling staff. The only problem we had was that we asked to extend our stay by one more night, the price jumped to double then what we paid for one night. (We had to look for another hotel and in the end we found an excellent hotel at a better price and in a better location....so everything worked out for the best for us...)

It was a very nice hotel. We stayed there for a while and it was a lovely experience. Breakfast was really good, the gym was one of the few working gyms we’ve managed to go to. Very clean rooms.