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One of the best hotel experiences I have ever had, and I travel quite a bit. My wife and I were in town for a concert and did not want to drive home after. The location of this hotel was less than five minutes from the venue. Service was top notch as well! We had multiple interactions with the front desk, wait staff, house keeping and the valets and in every case, the person or people we spoke with were pleasant, knowledgeable and helpful. The room was immaculate and impressive, and we had plenty of towels, as well as coffee materials. We ate in the rooftop bar, and while I initially was skeptical, the food turned out to be very tasty, and the bartender made an excellent drink. All in all, we absolutely recommend this hotel and will absolutely be coming back here next time we are in Nashville.

It was very nice as it was within walking distance of the city. The staff at the hotel were very good and the service was wonderful. I always use it with peace of mind.

Good, satisfactory, in the city

Very nice will definitely book again!

The hotel was amazing!! It was perfect for our mom and dad night out! The room was perfectly cleaned and the staff was very friendly and accommodating! We would definitely book here again! Not to mention the view from our room was wonderful and could see everything!

So our beloved friends were looking to celebrate their engagement with us; someplace amazing. Doing so in a safe way during the current pandemic proved challenging. Luckily I had met MJ, the general manager of the pool club at the Virgin Hotel, who offered her amazing private outdoor patio to host the occasion. The drinks were refreshing, the food delicious, and the view was captivating- the best I've seen of downtown Nashville. Looking from the iconic Batman Building to the Parthenon was a sweeping, breathtaking view. Before long the bride-to-be was dancing to the music, saying ”I am so, so happy”. We were shown incredible service from the time we dropped off our cars with the valet staff, and our server Conner was attentive and friendly, seamlessly becoming an important part of our evening. Thank you MJ, Conner, valet staff, and anyone else at Virgin Hotels who helped make this special night perfect.

Janet and Ha were absolutely amazing! They were both so kind. The best service we have ever had at a restaurant! We ended up stumbling across this restaurant by chance and it ended up being the best experience! 20/10 recommend! Thank you SO much for making our day Janet and Ha!

The Conrad Hotel is in Midtown, on a street which becomes Broadway. It is about a 20 minute walk straight down that street to Downtown, so convenient for anyone who wants to enjoy the nightlife of the area without the bother of driving or taxis. It is newly built, and the rooms are well designed, with lots of cupboard space and a modern bathroom. My room had an L=shaped chaise longue fr relaxing, and a well-lit desk for working. Both at the desk and by the bed, there were ample power sockets and effective free WiFi. Flight cancellations and re-routing meant that I arrived at about 11pm, only to discover that no food was available even on room service, as the kitchen closed at 10.30. Being rather frazzled after a trying day’s travelling, I made something of a fuss. This attracted the attention of the night manager, who sent out for takeaway food for me from a local restaurant, and would not accept payment, either for my food or for the drink that I had with it at the bar when it arrived. When I checked in, I was told that the concierge would be on duty at 10 the following day (Sunday). When I duly turned up at 10 am, wanting to arrange a private city, I learned that the concierge was “taking a couple of days off”. However, again, the staff could not have been more friendly and helpful. One of the people on the front desk took over, arranged my tour for me, and give me good recommendations for sights to see. Even the door men were friendly and genuinely helpful. So, 5 stars for the amenities and the excellent staff. But why does such a great hotel catering for international travellers shut its kitchens at 10.30: and why does it only have one concierge? That means only 4 stars overall.

Club Lounge on 3rd floor is fantastic. It’s large and cute decor. Breakfast offers fruit, bacon, cheese / meats, bagels , sweets. Appetizers/ dinner include beef Wellington, shrimp, sandwiches, chips/dips, salads. Desserts include cookies, chocolate mini cakes, lemon bars, etc. Plenty of water , chips, breakfast bars, and coffee at entrance in case you want to grab and go. Staff was excellent!! Wine was ridiculously priced at $17 a glass!!!!!! Hotel is connected to Assembly Food Hall- so many food and drink options- a must go.( son had sushi, we had lobster roll) Walking distance to Broadway, Bridgestone Arena and other sights. Lyft to Vanderbilt around $8. Valet parking is $62, but you can park at Library garage across the street and take the skybridge to hotel for only $20 a day. Rooms are very average and could use updating. *The 1st we checked into reeked of smoke. No upgrade except higher floor/ view was available, but not expected.