Hotels near Jay Street – MetroTech, New York

The location is good, within walking distance of Fifth Avenue, Times Square, and Rockefeller Plaza. The service is OK, you can text the front desk to deliver anything you need, but there is no daily cleaning service for stays under 5 nights. The room is comfortable and spacious.

I do not stop to write a lot of reviews, but this occasion certainly calls for it! About a month ago, our daughter missed the last flight from New York to Charleston after flying all day trying to get home from Italy. One of the managers, Ms. Lester, came to the rescue! She allowed me to reserve a room for our daughter over the phone, waited for her to arrive in an Uber, walked her to her room, and made sure she had something to eat before she left for the day. Our family is so grateful for her thoughtfulness and kindness in the middle of a very stressful situation!

Minimalist breakfast. Because I had to leave for Chicago for two days in the middle of the road, I was able to leave my luggage here after I had a feeling of trying and talking with the front desk. I agreed very quickly. So I decided to live here after I returned to New York from Chicago.

Can use shuttle service ... but JFK airport ... now under construction ... reach the shuttle bus point ... not easy ... all staffs very kind ... recommand ...

Our overall one night stay was fine, but I rated this property ”average” due to: - At check in, Peggy did not acknowledge us as Hilton Honors Diamond Members. - Our room (1011) was in sad shape. The floor was sticky. The furniture had tears and was very worn down.The ceiling had large water stains and the walls had water damage in several areas. - The shower had no 'hot' water. When you turned it to the hot setting, cold water came out, you had to let it run for awhile (wasting a lot of water) to heat to lukewarm, at most. However, our overall stay was okay due to: - Glad to see recycling bins...which we used. - Grateful for the complimentary shuttle to and from the airport. - Enjoyed the complimentary breakfast- plenty of choices. - We had a nice view of the city from our 10th floor room. This hotel is close to LaGuardia Airport. It was quiet, with exception of hallway noise. We did not have a car, so I cannot comment on the hotel parking. The front desk had plenty of menus offering Mexican, Chinese, and Italian food for delivery.

I second comments about the outdoor pool. It is ridiculous. Crowded is an understatement. The most ridiculous is that there is a “waiting list” for the pool chairs. Yup. Despite many being open, it’s not first come first served. You will be called upon to leave the chair if you just assume it’s first come first served. For the nightly rate the EQX hotel goes for you have better options in NYC. Plus, when I arrived for a spa treatment, there was nobody on the ground floor entrance to direct me where to go. As a gym member (not at this location though) I knew where to go by reading online. Note that despite many EQX Clubs give you gym access if you book a spa treatment, the Hudson Yards/hotel does not extend the same grace. You can buy a day pass for $100 though. Other locations in NYC charge different for a day pass too. All in all, I felt sorry for guests who pay to stay at the hotel but may not be able to enjoy the facilities with ease as a hotel guest in such category of hotel would expect. Do not recommend.

Very good hotel, with a sense of history, the style of decoration is very American style, the surrounding environment is convenient to travel, there are many food shops on the 8th Avenue of Fifth Avenue, which is amazing. The only shortcoming is that the room is too small, the suitcase can't be spread. Open, feels smaller than the Japanese hotel room

Overall, I had a good experience in the hotel. The rooms are rather pricy but that’s normal in NY, especially if you have a room overlooking Times Square. The staff is (mostly) friendly and courteous. There is a 10$ voucher that you can use every day in the bar. They hotel has room service which is not a given in NY after the COVID related down scaling of services in hotels due to lack of guests and staff. The food is OK, though the quality and quantity varies from day to day. Be careful with your laundry service. I overlooked that the day I was handing in my laundry was a holiday and I was charged a hefty $140 for a few underwear, T Shirts and socks due to an additional holiday/Sunday fee. However, after raising the matter with the hotel manager - who handled the matter in a very friendly and professional manner unlike the operator I spoke to first - a discount was added to my bill that compensated for the additional holiday laundry fee. Since it was me that had overlooked the holiday, this was a nice and welcome gesture that I much appreciated. Overall, the hotel can be recommended though the rooms are a little too small for the price. They are, however, modern, clean and comfortable.

Because the plane was late, I arrived at the hotel at 1 o'clock in the middle of the night. The lady at the front desk helped me to check in very quickly. It was the speed of New York. Hotel location is very good. About 5 minutes walk to Fifth Avenue, turn to Central Park, and the subway station will walk for 5 minutes. The hotel is a post-modern urban minimalist style, the room is good, very New York apartment feel, but the breakfast is a bit too casual, too simple, but the breakfast at the New York hotel is probably so good, it is a very good hotel

Two doormen stationed at the front entrance saw us retrieving our luggage from the cab trunk, but made no attempt to help. I had checked in a day earlier and was great full that the room was made available at 12 PM . They did tell us there was no view; I was okay with that as we are in NY regularly and at this trip it was not a priority. I haven’t stayed at this hotel in a few years, but remembered the excellent butler service and lovely accommodations, and was looking forward to it. The checkin felt like something one would expect at a Highway motel. No explanation of any services, no welcome drink, no Butler introductions, nobody accompanied you to the room or directed you to the elevator. The room had the tiniest window, with a curtain without a valance (# 1406) facing a wall a few feet away. No Natural light what so ever. The leather head rest on the bed was ripped on a couple of spots. It had only one not very comfortable lounge chair in a fairly large king room. So if you are a couple, you cannot even sit together for a cup of coffee. In the past at checkin the butler would introduce themselves, offer coffee , tea etc and make sure you were satisfied with the accommodations. We had ballet tickets for a matinee, so initially decided to just go with the flow. Went for a quick lunch at the Astor, paid around $170 for 2 ceaser salads, a bloody mary and a glass of Duvel Leroy Champagne. I have no problems paying premium prices for value , but $28 for a Bloody Mary with a celery stalk garnish and stoli vodka? They claimed to have invented it , but definitely not worth the price. When we returned back from the ballet and returned to the room , it seemed really depressing. They call it an interior room , but it could easily be in a windowless basement. We requested a room change and requested to speak to a manager. We were told the manager was downstairs and would call us back. We were going to dinner, so left the front desk our cell number. The manager ever returned the call. On our return when we requested a room change, we were told that they were completely sold out. At this point we were exhausted an decided to just let it go and returned to our room for a good nights sleep. It was around 10:30 PM, and there was a continuous loud rumbling sound. When we called the front desk , we were told that the noise was from their service elevator which was being used a lot that night as 2 of their 4 passenger elevators had been broken for a couple of days. They offered to now move us to another room. So at 11 Pm we had to get dressed and pack up to move to another room. The new room (1903), had a moldy smell. Got up next morning with a back ache as the bed was not comfortable. In the morning the moldy smell seems to have gotten even worse and I did report that. I was told it was because of air conditioning! We called the butler for coffee in the morning. The French press coffee arrived with c