apple3900
June 14, 2024
Staying at Shangri-La in Lhasa was a very good experience. Xiao Deng, the front desk of Shangri-La, called me two days in advance, which was unexpected. I have the impression that five-star hotels rarely call in advance. Because we drove from Linzhi to Lhasa, it was already very late when we arrived. I asked Xiao Deng if it was convenient for us to upgrade the room type for free. She also agreed to implement it. In the end, we upgraded to the Potala Palace Room. I was so happy 😊. I didn't see it clearly when I took the photo on Ctrip before. I found that I had taken a single breakfast, and she immediately helped me upgrade to a double breakfast. It fully reflects the needs of customers, and they are trying their best to meet them. The front desk of Shangri-La also provides a check-in point, which I think is also very good. You can go shopping and take pictures when you have time. There will be a welcome ceremony in the afternoon. If people are not feeling well, they will also provide us with small oxygen cylinders for free. The service is great 👏🏻
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