Hilton Garden Inn

Hilton Garden Inn Reviews

Hilton Garden Inn

No. 1271 Shangri Avenue, Lijiang, ChinaView Hotel Details
Hilton Garden Inn
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Hilton Garden Inn Guest Reviews

4.7/5
Amazing
1458 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(1458)
Positive reviews(1431)
Reviews with photos/video(222)
Friendly front desk staff(199)
Classy environment(124)
Delicious breakfast(119)
Convenient parking(44)
Would stay again(34)
Great location(32)
Tasty restaurant(30)
Negative reviews(27)
Meili-li
Twin Room
Stayed in Jan 2024
Family
55 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The reception service staff is very good. The hotel is very convenient to travel. When I went to stay on the first day, I encountered loud noises all night and stayed on the top floor. But in the morning I came down to change to a new room and considered the service to be good.
Response from Property: "Brand guarantee" "Close to the ancient city" "Rich breakfast" Dear guests, thank you very much for choosing Hilton Garden Inn Lijiang and taking the time to give us a good review. We are very honored to know that the hotel's services and facilities have brought you a satisfactory stay experience, which is also the goal we have been working hard and pursuing. Thank you again for your appreciation and love, and every staff of the hotel sincerely looks forward to meeting you next time!
Guest User
King Room With Snow Mountain View
Stayed in May 2024
Couples
1 review
3.7/5
Posted on May 22, 2024
The location is convenient and reception is good too. Room is reasonable comfortable but the water pressure is a bit low hence need longer time for shower. Breakfast spread is not as sumptuous and they do not provide fork and knife on table but must request for it. Western food quality is not as good and only got one coffee machine. Too much local food in my opinion. Generally it's still a good choice but need improvement.
Response from Property: Dear guest, thank you for choosing to stay at the Hilton Garden Inn LiJiang! Unfortunately, we were unable to meet your expectations. Please accept our sincere apologies. The hotel aims to provide you and every guest with a warm and hospitable stay experience through bright and enjoyable design and warm and comfortable service. The hotel attaches great importance to your stay experience. We always listen to the valuable opinions of guests and strive to ensure that you and every guest have a satisfactory stay experience. Thank you again for your stay, and I wish you a happy life!
Guest User
King Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Mia at the front service desk was very helpful and welcoming. We had a very pleasant stay at Hilton Garden Inn. Would definitely recommend!
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn LiJiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
King Room
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 23, 2024
Nice hotel, clean and convenient location
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn LiJiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
King Family Room
Stayed in May 2023
Family
3 review
5.0/5
Outstanding
Posted on May 22, 2023
Short walk away from the Old Town. Booked last minute and they offered complimentary breakfast upon arrival which was appreciated.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Lijiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
GPSOTSE
Garden Room - City-View (Double bed)
Stayed in Apr 2024
Couples
3 review
3.2/5
Posted on Apr 5, 2024
generally OK, not bad
Anonymous User
King Room
Stayed in Nov 2023
Business travelers
32 review
5.0/5
Outstanding
Posted on Nov 22, 2023
good stay experience
MrDarcy
King Room
Stayed in Aug 2022
Couples
8 review
5.0/5
Outstanding
Posted on Aug 12, 2022
Very nice location close to Lijiang ancient town and with many restaurants and shops nearby. Breakfast and room service food is great value. Rooms are clean and comfortable.
Response from Property: Dear guest, thank you for choosing to stay at Hilton Garden Inn Lijiang Lijiang and giving a good evaluation of the hotel accommodation service. We are glad that you like our sunny, sincere and efficient service. I hope you can continue to support, we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, I hope to meet you again soon, I wish you a smooth journey and a happy life!
Guest User
King Room
Stayed in Dec 2022
Solo travelers
6 review
5.0/5
Outstanding
Posted on Dec 24, 2022
Great spot with a great breakfast. Will stay there again soon
Response from Property: Dear Guest: Hello, thank you for staying at Hilton Garden Inn Lijiang and for your recognition and support of the Hilton brand! The hotel belongs to the Hilton Garden brand hotel under the Hilton Group, and the hotel's services and facilities maintain the Hilton Garden brand standard. The hotel is located on Shangri-La Avenue, only a 15-minute walk to Lijiang Old Town, and has convenient transportation to other scenic spots. We are very glad that you felt our warm and hospitable service during your stay. We are encouraged by your praise. We will continue to work hard to make every guest feel warm, comfortable and feel at home. We sincerely look forward to your next trip to Lijiang, stay in our hotel again, and wish you a happy life!
Guest User
Twin Room
Stayed in Feb 2022
Other
1 review
5.0/5
Outstanding
Posted on Feb 10, 2022
Nice hotel.The hotel was clean and tidy and the rooms was comfortable.The staff were great and helped us a lot.The front desk was very friendly. The staff were very helpful, especially Lucy, and the service was excellent
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Lijiang and giving us good comments and recognition. I believe that under your encouragement, we will do better. At the same time, we will continue to strive to create better quality service experience for you, looking forward to your next visit, WISH you a smooth journey and a happy life!
Carlos Jr Tolentino
King Room
Stayed in Jan 2022
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 28, 2022
Staffs are very helpful especially the Restaurant Manager, Sally! The facilities are clean and safe, service was great! I enjoyed the food too!!! 👍👍
ABALANDIN
Twin Room
Stayed in Feb 2022
Couples
19 review
4.2/5
Very Good
Posted on May 3, 2022
Nice option for the current location. Worth the price. But a bit old. Breakfast 100 % Chinese.
Guest User
King Room
Stayed in Jan 2022
Couples
15 review
5.0/5
Outstanding
Posted on Jan 26, 2022
Decent hotel close to the old town. You can walk up a hill or take a taxi to get there. The place was clean and tidy and the room was comfortable. The staff were great and helped us alot. The ladies at the front desk were very nice and friendly and the lady at the noodle station in the morning was very nice and helpful. Would stay again.
Guest User
King Room
Stayed in Jul 2022
Business travelers
5 review
5.0/5
Outstanding
Posted on Jul 29, 2022
One of the Nice Hotel in town. Worth the money
Shane
King Room
Stayed in Jun 2021
Couples
26 review
4.7/5
Amazing
Posted on Jun 23, 2021
Great stay at a great hotel. Breakfast was a little less than I expected, but the room was comfortable and the location was great.
Response from Property: Dear guest,Thank you for your feedback. We regret we were not able to provide you with the breakfast you expected. Our breakfast is comprised of traditional food items, but may also include dishes that are enjoyed in our local area. We appreciate your suggestions and will take them under consideration to provide our guests with healthier meal options. On your next visit to the area, we hope you consider staying with us again so we can demonstrate the excellent food service and hospitality we are known for.