Guest User
November 17, 2023
Worst hotel services ever visited! The place is quite and interesting, but the service is really the worst I ever had. The check in took place at 5:03pm, they told us between 3pm to 5pm... It was just the start. The hotel doesn't run enough activities for children or family (compared to other decameron hotels), it is all inclusive and in restaurants you request some little changes in the dish it is not possible, the bar they don't have a variety of drinks and we requested for a lemonade they never could prepared it (and they had all ingredients to do it). Finally the check out process was a nightmare, I started the checkout at 11am and it finished at 12.30pm why too long, because they thought I was stealing their pool towels, yes, I never had a similar experience in any other hotel. So, I need to run and try to find the towels in all the hotel. We decided to stay little longer in the pool after the check out... so our extra stay permition was allowed until 3pm. We decided to leave the place at 3:15pm approx my children were thirsty so I request a glass of water and they could not provide any food or drink because of our expiration time (exactly words: I am not allowed, I want to give it to you but they are filming). Terrible experience, never I will go back, even if it is free!