The Shankly Hotel

Fantastic hotel, friendly professional staff & the room was out of this world, my wife was so happy as it was her birthday treat will definitely be coming back

A beautiful hotel with luxurious rooms in a great location. Lovely reception staff who are extremely helpful too

Very spacious rooms, not the cleanliest, large bath/jacuzzi in room with waterfall shower was nice, water was not hot unfortunately was more luke warm. Good customer service on front desk helped us with an early check in and gave recommendations around the city for breakfast/brunch.

Lovely receptionist. Luggage held if you are earlier than check in, same for check out, we spent the day in Liverpool after 11am check out, collecting just before return train at 4pm. Room spacious and clean. 4th visit and will be returning.

The hotel itself was very untidy in the rooms mold in several places and also the staff are not very accommodating when you advise of a room issue

Short bed.  Payment issue

Hotel is in very good location ,very big with a big rooms.We stayed in the studio room 210 ,is like 1 bedroom apartment with kitchen,jacuzzi we was impressed of the size but we had a leak from the ceiling water dripping on the carpet,so we vent to reception to complain and ask for another room because it was not safe with electricity.Receptionist was not happy about as complaining she gave us another room no sorry nothing.we checked the new room and it was much smaller and no kitchen,so we had to go back and ask again for another room.So we went to new room 216 it was nice but toilet was dirty and toilet paper holder broken.Nice hotel but a bit tired

Lovely room but could do more lighting near the mirror. Good customer service. Great location