Read genuine traveler ratings & reviews to find your perfect stay.
Matt
Nice location, free afternoon tea is great, and the room is warm and comfortable
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Price per night from:$218
Guest User
Next to a casino and highway so a little bit noisy. plenty of carpark. Breakfast is excellent, hot and cold.
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Price per night from:$168
Guest User
Fabulous hotel in the heart for Ljubljana! 5 minute walk to the river and all the gorgeous shops and restaurants! 15 minute walk to the bus station where you can get the lake bled and the airport and city bus stop right outside the hotel too! All the reception, bar and restaurant staff were all lovely and very helpful! Room spotlessly clean every day and the food in the hotel restaurant was lovely too! Didn’t have breakfast as got a pastry out and about instead! Late check out available when we asked! Would stay again and recommend!
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Price per night from:$160
MiCab
The room was big, clean, and very cozy. The hairdryer was a good brand and didn’t dry my hair. The items in the bathroom are thoughtfully curated. The breakfast was good too. What I especially liked about the hotel was that even though the checkout was at 12 noon the front desk didn’t call me before that to remind me of my check out. I didn’t feel rushed and bothered at all. These things matter to frequent travelers: respect of space and time. Thank you, will be sure to return and recommend this to friends and colleagues!
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Price per night from:$215
Igormartin
Nice hotel with great breakfast, convinient location. Best gym in Ljubljana is now included in price.
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Price per night from:$146
Guest User
Very good value for money. Very clean hotel and very nice breakfast. It is Not in the city centre, it’s outside, but it’s very easy to reach to the city center. Nice food at the restaurant in the lobby.
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Price per night from:$181
Guest User
Decent breakfast buffet spread - there is fried egg and scrambled eggs on demand. The room is huge and it’s good too move about, and it comes with a kitchenette to display all our purchases! The location is great - near enough to walk to the city center, castle, and great restaurants around the corner! Bed is firm and sizable. The environment is good - very quiet, no noise. Occasionally you might smell cigarette from outside - somehow the air conditioner wasn’t blowing out cold air but warm air. It can get a bit chilly at night.
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Price per night from:$237
Posted on Oct 1, 2023
Guest User
Great hotel - it’s a shame that the staff let it down.
Prior to our arrival, we contacted the hotel to let them know that we would be arriving after check-in had closed (at 10pm). They were very helpful and provided us with instructions to enter the property by ourselves using an app.
When we arrived, we managed to get into the lobby (using the app), but the room key we were given was different than the one we were told on the phone and email. As a result, we were unable to enter our assigned room.
Assuming that our room number had been changed, we tried the key in the door that matched the new number (as there were no staff or guests around, and no one was answering the phone or emails). It opened and revealed a couple, asleep, inside. Obviously, we were mortified that we had disturbed the hotel guests, and also terrified that we would have to sleep in the hotel lobby until check-in opened at 6am.
After about an hour of searching around the lobby for clues about who to contact, we knocked on some private doors. Thankfully, a man came out and used a master key to let us in. It was clear that we had woken him up (by this point it was 2am). Again, we were sorry to have done so, but were left with no choice.
After we had successfully entered our room, I sent an email to the front desk letting them know what had just happened and that we would like them to apologise (on our behalf) to the guests and staff we woke up. They never replied. In fact, every time we mentioned it, the staff member made excuses like “I wasn’t there so I don’t have anything to do with it” and “the guy who organised the late check-in was training so he made a mistake”. There was absolutely nothing in the way of an apology or compensation for the mix-up until we checked out and it was already too late. We would like the hotel to know that mistakes are bound to happen, so it is imperative that they have a back-up (emergency number or night staff) for guests who have been given the wrong room key.
In addition, since we had been travelling for a while, we were running out of clothes and needed to do a load of laundry. We followed the instructions for the housekeeping staff to collect our laundry but found that when we had returned to the hotel, the laundry had not been done and the room had not been made up. When we went downstairs to inform the staff of this, we were told “housekeeping doesn’t go back to rooms to clean them after you took off the do not disturb sign, I’ve worked in lots of hotels and this is always the policy”. This member of staff eventually helped us find an laundromat, but the contempt with which we were spoken to was unacceptable and uncaring of the fact that we, too, have plenty of experience in the hotel industry as customers. An apology would have sufficed.
Overall, it was a great hotel in a fantastic location. Just make sure you’re okay with passive aggressive communication before you book.
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Price per night from:$222
Guest User
Location is not easy to find especially at night as it is located in a housing area instead of main street. If you don’t have proper internet connection that even makes it worse. The check in process was hard for me. They had self check in process but I didn’t receive any email for the guidance and form. Yes they had the guidance attached on their main door including wifi password so people can connect to their wifi, but what if someone runs out of battery? The form includes personal data entry and city tax payment which consumes time. Then inside the property, guidance for room passcode is also a bit ambiguous. And the owner is busy not to be able to handle the guests properly.
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Price per night from:$34
Alanchan520
Located in the old town , just few steps , you can reach to the tourists spot , staffs are friendly.
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Price per night from:$101