I have stayed at my share of 4-star hotels, and this was not a 4-star experience. In fact, there are 3-star hotels that deserve a higher rating in comparison.
Pros:
- The hotel is located in a safer neighbourhood relative to the DTLA area and provided easy access to our destinations.
- Considering it is on a busy road, it was very quiet and we were not bothered by any noises.
- Modern and well-kept.
- Ample bathroom counter and shower space.
- Has cute little rooftop bar with great cocktails.
- Very polite valet service.
Cons:
- We stayed for 8 nights and were only given one pair of slippers. When we asked for a second pair, we were told they were out of stock and would have to wait a few days. A few days went by and when we asked again, we were told they didn't stock slippers. (??)
- No pen/penpad in the room, and it was difficult to get in touch with the front desk when we needed assistance.
- Room service removed our water glasses one day and left us without any. When we called the front desk to ask for some, they were delivered after two hours.
- There are a number of hidden fees to watch out for, in particular the $46/night valet parking, as well as the $25/night service charges (which include WiFi).
- In-room snacks were outrageously priced.
- Staff were polite, but not extremely warm or helpful.
Overall, was it horrible? No. However, I'm astounded at the level of service and lack of basic amenities for a hotel with a 4-star rating. Would not stay here again.