Nanhu Bailuyuan Hotel

First of all, it is stated that the bad reviews are for the hotel operation team. The problems in the service are not the personal problems of the waiters, but the problems of the hotel management. As a nearby city around Hefei, Lu'an is more than an hour's drive away. A garden-style resort hotel is a very good choice for weekend leisure and vacation. It can be seen that the initial positioning and concept of the hotel are good, but the actual operation is not satisfactory. In terms of hardware, the gardens in the public areas of the hotel, including outdoor seating facilities, water areas and lights, can only be seen from a distance but not up close, lacking the maintenance and cleaning of public landscapes. The landscape of the hotel can only be seen in an area at the entrance of the hotel lobby. There is no walking belt along the lake, and the reeds and ****s are towering. There is a serious problem with the sanitation in the room. The designated parent-child room has rice and unidentified hair on the floor mat in the parent-child area. The most outrageous thing is that there is a gray child's slipper that has been worn under the small slide. In the sink area, the faucet is too short. Once you wash your hands, the sink will accumulate water, which is very unhygienic. There are not enough supplies in the room. There is no handbag. Ask for it at the front desk. The side of the handbag given by the front desk is glued, indicating that the quality is not good, and the corresponding supplier should be replaced. In addition, when checking out, the waiter asked if there was any consumption, which was surprising. Except for tea bags and coffee, there were no paid drinks in the room, indicating that the service operation was not standardized, and there was no supervision and management of the service. For dinner in the hotel's Chinese restaurant, the waiters were enthusiastic and active. Problems with the TV and remote control in the private room were actively coordinated and resolved, but the service staff was seriously insufficient, and the service process and quality were seriously affected. I was in a hurry when I paid the bill, and I didn’t take the initiative to provide the bill. The private room and the fee were wrong. I got the bill after being reminded. , the room fee is 857, so I can't pay the bill. This is to say that the deposit at the front desk when you check in is usually 1,000 or 2,000 deposits, and it is strange to charge 1,300. The same is true for check-out. I have given the deposit slip and the room card, and told me that I can leave. That is to say, the cash deposit I paid will not be given to me. After being reminded, I was in a hurry again. The deposit was deducted from the room fee and the change was stuffed in my hand. I should provide an envelope and a check-out bill. Isn’t this a standard operating procedure? I hope the hotel operation team will sort out the existing problems. Again, it is not a personal problem of the waiters, and the service attitude is good and they are actively coordinating to solve it. It is really a problem of operation management. It is recommended to go to Pingtian Peninsula Hotel and Huainan Guest House learn it. Overall improvement in facilities, sanitation, environment and standard service process management.

After the Mid-Autumn Festival, I took my older parents to stay for two nights. The hotel kindly prepared a wheelchair, and the staff helped push the wheelchair to the room. The breakfast is very rich and the garden view is beautiful, consider recommending it to friends

The hotel environment is very good, the natural Internet cafe, the front desk service is very attentive, and the children’s souvenirs are also given, especially for children’s slippers and toothbrushes. The children like it very much. The indoor swimming pool is large and the family is very satisfied. It is absolutely five-star praise. Will definitely come again this time, I highly recommend it!

酒店前台服務很熱情，辦理入住很專業，酒店經理服務很細節温馨的像家一樣。酒店環境很漂亮，位於度假區之內，風景優美，提前聯繫了工作人員，幫忙佈置了套房，酒店贈送了蛋糕跟鮮花，前台小王服務很暖心，下次還會過來！

拖家帶口返鄉探親，就幾天時間，住誰家都給人添麻煩，住酒店是最好的選擇。酒店環境很好，尤其是綠化，感覺是按照園林標準建設的，非常用心，空氣質量極好，晚上睡覺很安靜。房間設施齊全，打掃得也很乾凈及時，適合親子。早餐自助雖然種類不是特別多，但該有的都有，且品質一點不含糊，有尤其是蒿子粑粑和餈糕、牛肉湯等幾樣，突出了六安的特色，確實用心了。前台服務非常到位，態度很好，注重細節，臨走還有小禮物，很暖心。要説不足，就是離市區確實遠點，如果不是開車回去的話，回去走親戚，交通會有點麻煩。言而總之，感受很好，下次回去的話，還是會選擇。

酒店的風景園林很不錯，是園林式酒店，這點值得表揚。但是酒店的服務就是四個字，沒有服務，如果親朋好友來六安絕對不建議訂白鷺園，面子丟盡。 作為六安最貴的酒店，我定個五居室別墅。晚上8點入住，房間衞生居然都沒搞好。然後客人想打電話給前台問熨燙機的事情，跑了5個房間電話全壞。自己打電話給前台説送個熨燙機，來個客服人員説有熨燙機，帶着跑了3個房間才找到。晚上10點，工程部還能帶人來想修電話（我之前還特地説了晚上不用修），人家客人都正在洗漱，幸好我自己給攔住了。總之，就是一團糟。 五一再忙，我帶客人玩了一天，8點才來的酒店，時間足夠你們收拾了吧。總結，錢花了，面子也沒了，早知道這樣不如定曙光。

性價比超高的酒店，這個價格住到這個景色簡直了，除了陽台外面沒有海，跟外面的大牌海景酒店差不多。服務超級棒，房間訂的午餐，圖個環境。家門口的度假風酒店。價格太划算了❤️這在外面至少得2K+才能有這樣的房間，餐廳環境也不錯👌

六安南湖白鷺園酒店地處荒郊野外，周邊三公里內無人無小超市無飯店。 酒店豪華，設施和房間無可挑剔。但客人也較少。酒店餐廳不太考慮住店客人方便用餐，都是大份，一兩位住店客人幾乎無法點菜。[捂臉][捂臉][捂臉]