Hotels near Playground, Lucerne

Don't be fooled by the gorgeous exterior photo of this hotel. There is no grand lobby to speak of that you would expect to match the building facade. Rather there is no lobby!!! As you enter the building there is a Starbucks to the left and a Covid testing facility to the right with people in line waiting to get tested that you need to walk by. Around a corridor you will find the reception - and that is where the bad part of this report starts. We had booked a Deluxe Design Suite and when we checked in that is was the room type written on our reservation card. We got our room key and walked back by the covid testing line and waited amongst them for the elevator. Up to our room and no special area of hotel as promised, no shower in room - just a tub with no curtain, no double sink, no electric blinds, and a room less than half the size as advertised. We go back down to the lobby and told them that the room was not the one we booked. They argued with us that it was indeed what we booked despite it missing the features and size they advertised. They had the nerve to say to us ”.......we didn't know having a shower was a criteria for you......”. They said they had no other rooms and offered us nothing in compensation other than we could switch rooms the next day. We went back to the room contemplating whether we would try and find another hotel and after a few minutes the front desk called and said another room had come available. A different clerk brings us a new key and shows us to a different room in the ”special” area of hotel - same hallway except you needed to use your key to access a door blocking the hallway to an identical hall - nothing special here like having a concierge lounge etc etc. This new room was closer to what we booked so we accepted it. We stayed four nights and everything was ok except they did not replenish the bottled water each day - told us 2 one litre bottles per stay not per night. I would not have written a review except fir what happened upon check-out. A manager checked us out and asked how our stay was and our response was fine after they got our room sorted out. She looked at the reservation and said well the room you booked was what you were originally placed in and then proceeded to argue with us that there was no difference between the rooms and that not all Deluxe Design Suites come with a shower. Rather than argue with her we walked out pissed off at them once again.

Quite a walk from the train station. Recommend to take the bus if you have the Swiss Travel Pass. Take the number 4 from the Bahnhof, gets off right after crossed the bridge at Brunigstrasse. The first day I am only with 2 people so stayed in a triple room. The Shower room is directly open up to the bedroom with only frosted glass and no curtain. And sink is IN the bedroom so would have no place to change cloths. I guess it makes sense for any couple but kindly of odd for triple. The second day a friend joined so we move to a family room with a proper washroom which is much more ”family friendly” The hotel serve breakfast at a very low and nice price (in Swiss terms). Get hot water free at the lobby but no boiler in the room. For the best it provides microwave oven, so can get food from nearby Denner if you are on a budget. Be sure to get in line early cause there will be people lining up at around 6.

We stayed one night in the Hotel Luzernhof Annex. Stupidly we put my jewellery in a location in the room that we felt would be a good hiding place - it was so good we forgot about it when we departed early the next morning. Much to my dismay I didn't realise until we were in the UK awaiting our flight home. An email later, my little jewellery bag was in the safe hands of the hotel staff who went and retrieved it from our room. The lovely staff then posted it to another family member in Germany. I am so grateful for their kindness and attentiveness to our stressful (self inflicted) situation. Their honesty and quickness of action brought much comfort to me as the items held great sentimental & irreplaceable value. Thank you to all involved. The room in the annex was clean, comfortable, spacious, ideally situated and a great price. There were plenty of food options nearby. Although it had a shared bathroom, it was super clean and provided all that we needed. My sincere thanks to the Hotel Luzernhof.

Spotless from the point of cleanliness, excellent position overlooking Löwenplatz & about 2 minute walk from/to the lake (views to die for!). I was on the 5th floor, so whilst there didn't appear to be any air-con it wasn't an issue as the window could be left open all night to give some air. The noise from bars/restaurants turning out at 11pm/12am wasn't an issue. I would go there again. Check-in is 100% self-service at a device on the ground floor although the hotel next door has a reception which supports any issues, according to the signs. We had breakfast there, but no issues. The rooms are rather bland (could use a little hotel comfort maybe eg picture on the wall of the lake perhaps), but other than than a very good price for a very good location. There are lots of restaurants around and a Coop next door (open until 7pm) with some cheaper eats if desired).

Overall the hotel is clean and re-newed. Good for short stay. But reception service was so slow, we arrived at around 9pm and we waited 30-40mins for the reception counter and get back to room at 10pm. Also the staff keep suggesting us to park our car in nearby carpark instead of parking slots in front of the hotel.

I am very satisfied with my stay in Ibis Kriens! • Friendly staff • Clean room, Clean hotel facility • Dogs friendly • Quiet • good price ratio • No problems Very recommendable! In general I find the Ibis Hotel very recommended!

Very nice hotel just across the street from the Vierwaldstatter see(Lake Lucerne) Pros: Great staff easy check in Great views from lake facing rooms, easy parking. Ok value for the area,comfortable bed. Cons: There was construction going on at the time of our stay. The rooms have no A//C, not a deal breaker but the room was sealed up tight and that first blast of stifling heat when we opened the door was unexpected. But they do give have a large fan unfortunately the cord would not allow the fan to be placed in the terrace door to help cool off the room. The breakfast buffet selection was plentiful but the cooked foods were merely OK at best.

We stayed at the Hermitage and it was a perfect choice for us. The hotel is away from the city center but the bus stop that takes you there is in front of the hotel entrance and you get to the city center in 15 mins tops. But staying here you get the most perfect unobstructed views to enjoy, and not even pedestrians walking in front of the hotel. It was just perfect. The room was clean and service was great. We would go back to this same hotel if we were to visit Luzern a second time.

I tried to get to 4 out of 5, but need to be honest. The hotel isnt responsible for the view and the view makes up for a lot of negatives in the hotel. Check in was friendly and quick and we had the key to our room on the 4th floor no more than 5 minutes after we arrived. Parking was a bit of a search because we arrived on a sunday during lunchtime and apparently this is a popular time to have lunch at that hotel. The room we got is on the 4th floor and is a standard room with lakeview. The room is very tiny! Washbasin is in the room and the shower and toilet are separate but really tiny space too! If you are with 2 and you have your luggage then the room is completely filled up and no space to store anything. There is a ventilator, but no airconditioning. But thats OK. we could open the window and the fresh breeze over the lake came into the room. But also the mosquitos! So maybe they can place some mosquito net in front of the window? There is a watercooker in the room, but with a very short powercord, so the only place where we could use it was on the washbasin, but that was not very stable. The bed was not comfy, hard and the pillows are non existent. The wifi was good and fast! Then breakfast. It was a ”buffet”, but it was very limited. Some bread you need to cut yourself, thats OK, but with Covid? And the rest was just some cheeses and meats, some sweet things and thats it. Coffee was from a machine and juice from a tap. It was ok, but not really memorable. We didnt have dinner here because we read some reviews and watched what other guests ordered and compared prices and we decided not to do it. Check out was not really check out, it was just paying the bill and thats it. The desk agent didnt ask how our stay was or wasn't interested at all. So all in all too much things I dont like about a hotel at this price level. The views and location is priceless thats true. But it was like that the hotel is managed without passion. Thats a bit sad.