Anonymous User
March 9, 2024
My worst hotel stay in Manila due to staff acting like prison guards. They focus primarily on protecting the hotel from damage, not on guest satisfaction. I saw over 30 employees and no one smiled. I only stayed one night and changed the hotel to another one. Check-in took 20 minutes. Check out took 40 minutes. I asked for a quiet room, away from elevators and other noise. They gave me the room closest to the elevators. There was loud music playing from the rooftop bar and other places in the area until 2 a.m. I slept less than 5 hours. The washing machine didn't dry the clothes, so I have to wash the clothes again and dry them in another hotel. The bathroom is a joke, a huge flood after every shower. At check-out, they inspect the room like in a car rental company when returning the car and charge a fee, e.g. for dirty towels with blood on them :) I have been to over 500 hotels around the world and have never experienced this type of hotel policy. Towels are easy to wash, so why do guests have to pay for new ones? I didn't have to pay extra for anything, but keeping the room tidy like in a museum was a bit stressful :) Anyway, I won't come back and I don't recommend this hotel.