Grand Flora Hotel

Great location, a lot of cafe within walking distance. Cleanliness can be improved. Con: Bath towels all worn out and looks dirty.

Hotel was very clean, comfort for us to stay , just nice vacation and good rest with grand flora

I had a minor accident in front of the hotel lobby—I hit the cement curb/bollard in front of the hotel, resulting in a slight scratch/damage to a floor tile (and this particular tile already had several previous damages from other people hitting it before). Subsequently, an Indian staff member (identified as a supervisor by his colleague) came and took pictures of the damaged tile. The issues I have with his conduct are as follows: He started chatting with a Chinese customer while pointing out the minor damage and simultaneously pointing towards my car, smiling and chuckling slightly as if mocking or being sarcastic. Then, another Chinese man (possibly a customer or staff) approached, and he again showed the damaged tile, smiling and chuckling lightly while pointing at my car. My issue here is: there were also Malay customers present; why did he choose the Chinese customers to point out this issue to, but not the Malay customers? He then approached me and said: "You have hit and damaged this tile, and you need to know that I will report this to the hotel owner, and you should know that the owner of this hotel is a Chinese person, and I am certain you will have to pay for the damages." What is the implication of saying, 'the owner of this hotel is a Chinese person'? I asked why he needed to make a scene and involve other customers to talk about the incident while laughing lightly and smiling as if being condescending, and why this incident was being exaggerated when he himself was aware and had mentioned that customers frequently hit that cement curb. Is it now my turn to be made to pay for the damage, after it has been hit multiple times by other customers previously? Am I being made a scapegoat to settle the costs of previous incidents? Where is the commitment to excellent Customer Service in terms of maintaining a customer's 'dignity' or 'reputation' (air muka) in front of other patrons? He made a fuss as if I had brought down the whole building. I am attaching photos of the tile damage and other pre-existing damages.

Base on the price is acceptable! Overall is ok, location is not too far away from town, then get cheaper price than town. Room is ok, air cool ok, shampoo and shower gel to be improved better quality . Book with breakfast, because not familiar there, disappointed that no have coffee machine, just coffee pack with hot water only, suggest the hotel need to investments the coffee machine for more choice, Coffee is important for breakfast . Food need to improve, must keep warm not just put food inside, then no keep warm, you can see from photos. Maybe you need to put a microwave for guest to do heat up themselves. A good thing is you have “ white porridges “ which was hot The staffs are no check spoon and forks, need to improve and re-training!

Just nice this hotel. Best location. Everything is nice

Hotel was well located. Surrounded by many restaurants offering various types of local food. Hotel has 2 EV lots for charging and parking. There are ample parking lots available. Weekend lots might be limited. There a a few drinking pub nearby. Staffs are friendly. Went during the depaveli holiday weekend. The hotel was full and packed on the day.