Best Western Plus Thousand Oaks Inn

We very much enjoy our staying here. It is a nice hotel with spacious room, professional staff and BREAKFAST.

I was so pleased with the facilities - very unique layout of the hotel, kind of a fun and mysterious experience to explore the property and gain my bearings. I get a little tired of the typical hotel layout - it's always exciting to get a unique setup like this one. The hotel has been in business since 1969 but has obviously been completely redone, probably multiple times since then because it feels so fresh and new. There wasn't anything that felt old or stale - the entire room felt so clean and new, I highly recommend for germaphobes like myself. I felt very comfortable here. More than anything, I was so moved by the customer service. Being a semi-frequent guest of hotels all over, I've come to learn that lowering my expectations before checking in at most places will prepare me for the inevitable disappointment - haha. BUT this was not the case here - the gentleman who checked me in was beyond friendly and helpful, I felt so touched by the personal effort he clearly put into ensuring my check-in experience was special. I will remember that for a long time. The lady who assisted me in the evening with a small purchase in the lobby and adding my rewards number to the reservation was also very friendly and not in a forced or ingrnuine way. I truly felt her kindness, both, through the phone, and over the counter. She went above and beyond to make me feel valued as a guest/customer and associates like her and her coworker who checked me in just don't go easily forgotten in my book. The guest service and unique experience you're sure to have when you stay here are what set this hotel apart from the rest. I absolutely recommend if you're in the area. What a lovely place for anyone to come visit but still feel right at home. :)

I booked two rooms for two nights (Monday - Wednesday) in mid January. The property exceeded my expectations in most regards. Rooms are extremely clean, almost (but not) to the point of smelling chemical. King sized bed was very comfortable, ample pillows as well. Thermostat in the room operates in ranges versus to an exact temperature, but I was comfortable. The front door of the room faces a quaint courtyard, a sliding glass door in back opens to a micro-balcony facing the 101 freeway. Despite this, road noise was minimal and the black-out curtains do their job. Breakfast is included and is actually pretty good: cereals, fruits, grains + scrambled eggs, bacon, breakfast potatoes and a pancake-making robot. Don't sleep on the pico de gallo which was fresh and excellent-- big chunks of jalapeno. The coffee is terrible but there's a Philz about a five minute walk away. Last but not least, the hot tub, open until 10pm was an awesome way to wind down. We even saw a little rabbit scurry across the patio while we were having a soak. I'd definitely stay again if the occasion arose.

All the staff were friendly, helpful, and accommodating. The room was clean and the beds were comfortable. The free breakfast was also simple but nice. It’s also within walking distance to a CVS and a mall with lots of dining options. Close enough to the 101 but not too close that it’s noisy. Would definitely recommend to anyone looking to stay in the Thousand Oaks area. It was a great stop over after a long flight, before driving up further north to San Francisco.

Hot tub was properly heated and worked very well. Breakfast was included, and menu was good. I’d stay here again.

Bathroom is very small and just doesn’t feel the cleanest. Hotel itself is very outdated with popcorn ceilings. Room is very small compared to other hotels I’ve stayed at recently. Staff was nice. They have a lot of technological advances like using a zoom receptionist machine for checkout which is kind of annoying because having someone in person is so much easier to understand. In terms of location and amenities i would stay here again but it’s just nothing spectacular.