This was our second visit to this area to visit family and this hotel has a lot going for it -- central location near restaurants, the interstate, shops, friendly staff and atmosphere, exceptionally clean and modern guest rooms and public areas. Once again, we felt welcomed by the reception desk and rest of the staff each day as we had during our first visit last year. However, some suggested areas of improvement: 1. If snacks are from 5 - 7 p.m., have them out on time. Only happened once in a week. 2. Remind us at check-in we could have received more bottled water as Hilton Honors members, and 3.Last, but not least! Eliminate the little slips of paper that were strewn all over the hallway each day (a week for us) from the new General Manager. We felt they were a waste. If they are left on doors, they don't stay there and litter the hallway. (What if you are handicapped and cannot bend to pick it up?) Not a good image/perception, at least for us. This did not happen last time we stayed and we felt just as welcome without the litter in the hallway when you opened your door each morning. Only good as scrap paper since pens and notepads are no longer provided in rooms (perhaps because of the pandemic?). Consider alternatives, e.g., a Welcome placard/tent card on the desk in each room with the same message from the GM with her contact info should suffice, and/or have a board (electronic or otherwise) by the elevators or by the breakfast room where you can post the daily forecast and who is serving breakfast, and a daily message from the GM. We've seen this done at other hotels, conference centers, and cruise ships. You are modern in every way ... come into the 21st Century with that gesture too.
Excellent
120 Reviews