Avoid if you want a decent holiday!!! No way is this a 5 star hotel, rude staff and disgusting customer service, first day we had to move rooms because the flooding from the bathroom shower and after complaining the staff made me feel it was my fault, didn’t even say sorry after talking in Turkish that I had done something, the drains were sealed and I had no apology!! The customer relations and staff management are a joke and very rude!! Especially the blonde lady, after misplacing my bag with money and personal items in they made me feel a hindrance for help and couldn’t even take the time to reassure me and help me, I was distraught at the level of disrespect and actually she made my mental health go through the roof!!! Apparently too busy to help the customers in a job she’s paid todo, Avoid this hotel the day we left one off the staff members took pictures of a little girl and misused them for his own purposes, very frightening and not safe!!! I cannot believe this hotel is aloud such matters to happen and no help for the customers who pay hundreds of pounds!!! Never ever will I respect this hotel, they ruined my holiday from start to finish!!!