Sofitel properties in Marrakech

Frankly, I've been disappointed with Sofitel's service these past few months. I've noticed that the staff is constantly changing, so since I've been a customer since 2004, every time I check in, I encounter new people who don't know the person, who don't know what room I'm getting, so that disappoints me a little, unlike before, when every time I checked in, I always received good service, unlike today, when the staff behaves in a borderline manner, you're a customer like any other. While the main reason I come to Sofitel and not other hotels is the service. I think it's time to change the Sofitel and go to the Fairmont or Mamounia since the prices are the same.