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9.9/10
Outstanding
GGuest UserService exemplary. Without a doubt, Michel & Ansa our hosts, went above and beyond in all they do. Our first time in a Riad ( ”home” away from the chaos of Jemma al Fna )- Michel walks with every individual guest the route to take to the Square from Riad Timila. Without this - one could easily get lost amidst the labyrinth of crowded souk passage ways.
Ansa gave us support and assistance in purchasing a Moroccan coffee table ( to be shipped ). Buyers beware - it is an arduous process of negotiation requiring 100% trust !
The Riad was complete with fabulous Moroccan arts and crafts . Remember, all Riads have steps to the different levels.
Breakfast simple and wholesome, dining outside on the sunny rooftop. Dinner available on request which is very convenient after sightseeing all day. In addition, international guests were super interesting to share dinner with.
It is important in Marrakech to take cash as many locations do not take credit cards.
An authentic Riad with very special hosts. Thank you Michel and Ansa.
NNatasha Audina SI love the ambience, the decor and above all, the service that this riad has given from the moment we arrived until we checked out. The staff member that greeted us was very helpful and informative, and there were two night shift members who were incredibly helpful arranging our early breakfast (because we had to leave super early) and accompanied us to show the safest way to the square at the crack of the dawn. Even when we got lost on our way to the riad, the staff member also picked us up and helped us with our belongings. I would definitely recommend this riad to friends or family who want to make a trip to Morocco, especially Marrakech!
YYetianqiyiA wonderful hotel, with a calm atmosphere, cleanliness, and the staff are very friendly. Dinner in a tent in the garden was a special and happy experience that I have never experienced before.
I have stayed in Sri Panwa, Phuket and Jumeirah, Maldives, but this hotel was just as good or even better.
GGuest UserI recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.
MMötley NüFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day.
The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
GGuest UserPlace is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.
GGuest UserAmaizing gem of a place. Profesional but friendly staff at every corner. The breakfast staff could not do enough for us and so were the reception staff, all of them were so attentive and friendly. The room cleaners left the bedroom spotless everyday.We had a Hammam massage to die for. The two masseurs were so good, that I have to give them 10 out of 10. I had a good few massages in my life, but NEVER one that can equal the one we had the other day. The Facials were 10 out of ten. Nothing absolutely nothing we can find fault with, the only thing I'm disappointed with is myself, as I can only remember the name of one member of staff Abderrahim the night receptionist, but they were many others both female and male that took so much pride in their job. We will definitely be back to definitely have another Hamman . Best hotel by far in the last 5 years. I'm sorry I cannot post more photos.
GGuest UserThis was the best hotel/Riad (7 in total) we stayed at during our trip. The location was perfect - in a busy and lively area of the old city, but not too difficult to find if your driver drops you off by the correct entrance.
We were greeted warmly by the manager and her team, who made sure that we had everything that was needed to make our stay special. The Riad is beautiful and cozy with seating in small little coves here and there. Our room was beautifully decorated - simple, but stylish and super clean.
We were always greeted with smiles that were genuine and not forced, and felt that the team here really enjoyed their jobs and took pride in showing the best that Marrakesh has to offer.
We had a spectacular breakfast on the roof terrace. It was more than the simple Moroccan breakfast and we really appreciated the efforts they made to keep everyone warm with blankets.
This Riad will now be placed on our “highly recommend and must return to” list.
Thank you for a wonderful stay and amazing hospitality.
PpixietreatsThe service is superb! We availed the airport pickup to get to the Riad easily. We arrived around 2100 but they waited for us to serve our dinner. Staff are very welcoming even if it is already late. They even arranged a breakfast pack as we are checking out early. Will definitely return! Special thanks to Ihmad!
SSchaalBI really like this hotel, the rooms are really well appointed with air conditioning or heating and efficient internet. Professional and pleasant staff, restaurant and swimming pool at the top. The best location in Marrakech, in the heart of the Hivernage district. To do and redo for a price much lower than all the other hotels in the surrounding area.
For hotels with Bar in Marrakech, the average price on weekdays is MXN4,886, and on weekends (Friday–Saturday) is MXN5,018.
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