This hotel is an unusual combination of both being a genuine 5 star hotel whilst also being the most friendly boutique style hotel we have ever encountered. The views from the hotel are just amazing, the rooms are spotless, the food is interesting but, most of all, the staff are superb. Nothing is too much trouble. To give a small example of the service they provide, we walked down to the harbour to have lunch. Not a long walk but a steep downhill walk. Having had a wonderful lunch at Da Michele we did not fancy the walk back. I texted the wonderful Lia in reception to ask her to organise a taxi to take us back. The owner of the restaurant within minutes came to our table to tell us that she would drive us back to the hotel when we were ready. Another such example of their service, on our last day we had an early morning pick up to take us back to the airport. We were due to leave before breakfast at the hotel began. Nonetheless whilst we were waiting for the car to arrive the breakfast waitress appeared in reception with a tray of coffee and pastries so we could have something to eat and drink before we left. Top tip, the Almafi coast is a must. Splash out on a private car and driver which the hotel will organise. Worth every penny. On the outskirts of Massa Lubrense it is not in the heart of all the wonders that this part of Italy has too offer, Serrento is short taxi drive away, but, on the other hand it is a tranquil and wonderful location and highly recommended.