Matsumoto Marunouchi Hotel Reviews

Room is quite old Lighting in the room needs improvement Parking service needs improvement, difficult to find the 2nd car park. Pls book parking in advance if u drive

Hotel room was a good size for Japan. Lighting of the room is good. Shower was hot and strong. Had 2 pillows each. Walking distance to the castle entrance.

The staff were all extremely helpful and the facility itself was well maintained. The room was particularly large and the amenities were first class. The buffet breakfast was quite weighted towards the Japanese side but there were also other options. Great stay. Would highly recommend.

Great location close to Matsumoto castle and various food options. Staff is very friendly and helpful. The hotel looks a bit older but is very well maintained.

High class hotel, in a perfect location. Breakfast is extensive.

Good location in assessing major viewing spots in the city. Very convenient and comfortable.

The facilities are a bit old, but there is no problem with the function. In order to ensure a more spacious stay, we booked a triple room for two people, so there is no problem with space. The hotel is a few steps away from the bus stop, and it is no problem to walk to the transportation hub. It is also a few steps away from Matsumoto Castle. The service is also very good. I think the cleaner made a mistake and took away my white towel. After reporting it to the front desk, they immediately agreed to let me take a similar hotel towel as compensation.

The room is not very big, the toilet and bathroom are separated,

The employees were kind, polite and very friendly. However, since I live in the prefecture, when I applied for the Shinshu accommodation discount, I was politely refused, saying, "If you do not make a reservation with the target plan, it will not be applied." When I stayed at Feena Vista last week, when I checked in, I was told, "Since you live in Nagano Prefecture, the Shinshu accommodation discount will be applied," even though you just made a normal reservation on the accommodation site. I didn't know that there was) I had the necessary documents filled out on the spot, and when I checked out, I got a cashback of 5000 yen (because it was 2 people per night).

Fantastic location and clean hotel. Really enjoyed our stay but didn’t spend too much time in the hotel. The service is polite and the rooms are very functional. It is a little dated but still very clean and with everything you need. There was some building work taking place but we didn’t really notice any noise or disruption. Overall a great place to explore Matsumoto. We booked room only so didn’t try the breakfast.

Great location in a lovely city. Very close to the castle and walking distance to the train station. Room was comfortable. My only criticism was that they would not let us access our room at 2:30pm as even though the room was ready. We had to wait around until 3pm.

Great way to experience Japanese inn. You had to take your shoes off at the entrance and had hot spring like traditional Japanese inn, but still functions as regular hotel. Built beautifully with wood.

Overall it was good. A bit farther away from JR station but still walking distance. Breakfasts selection was not much. But it was good as taste.

Great location at an unbeatable price. Short walk to the castle, restaurants and shops.