Best Western Plus McDonough Inn Suites

It was nice to have a clean accommodation and a friendly staff

We had a handicapped person with us and there is only 1 elevator and it was not working the entire trip. Coffee maker was down at the breakfast very limited breakfast options could not charge any beverages or snacks from the pantry to the room. Room was spacious and clean but the amenities were lacking

I booked my room from Monday-Saturday. The staff was very friendly and helpful. However a waterline broke on Thursday, so there was no running water in the entire hotel. No shower, toilet use, couldn’t brush my teeth, wash my face or hands. I was assured by staff that the water would be restored 1st thing Friday morning but it wasn’t. Then a nice young lady from the staff made an honest admission that it could be another day or so before water could be restored which caused me to immediately check out early and seek shelter elsewhere. (Note I’m from Florida) To their credit, I was not charged for Thursday nor was I penalized for canceling the remaining 2 days of my reservation. The situation quickly became very unsanitary for guests and staff alike. I witnessed a guest with a small child have to go out and purchase 5 gallons of water to survive the unsanitary conditions. The room was spacious but a little dated. The hotel is located right next to I-75 which makes the room very noisy and a bit unpleasant. After my unfortunate experience, I personally would never stay at this particular hotel again.

I was so disappointed when we arrived at this Best Western after driving for 15 hours to find out that there was no water at the hotel and had to find another hotel. For many years we have stayed at this Best Western on our trip to Florida every year because it has always been clean, friendly and a good breakfast selection. Not sure if we will stay here in the future.

Layout of rooms in relation to parking, at 70 I really enjoyed a room right by the exit to parking & ramp was great too! After a day on the road the staff was very welcoming and kind .

The only thing that I can say wasn’t up to my expectations was the lady working the breakfast room. She was very rude and responded tersely to questions. There was no excuse for the way I saw her interact with a woman simply looking for the water. Everything else was fine. Clean. Could use a bit of paint and new room doors but it was fine for a one night stay.

I left a pair of shoes in my room and when I called to check if they had been turned in the desk person said a pillow had been found but no shoes. So…. Did they not clean the room thoroughly or did someone keep the shoes?

It was an average room with loud fan, hard pillows and uncomfortable bed. However, it was clean.

One night stay on the way to Florida. Although the corners could have been cleaner, the room was comfortable and the bed was great! Average hotel breakfast but lots of hot coffee.