Rosa067
October 9, 2023
We booked a single room instead of a double due to confusion, we arrived at the hostel at 11 and at the bar my husband and I reserved a table at their restaurant to eat under the same name as we had a hotel reservation and then we would check in, which is done with a machine, at 2:15 p.m. when we get the room the owner calls us to tell us that the room is single and that we cannot stay two, I tell him that it was a mistake, that we paid him supplement, that the bed is a double … and his response is that he is with meals and cannot serve me, we go down, we give him the card and his treatment is similar, he cannot waste time, that is his consideration with clients who have reserved and paid for a room that they will not be able to use” I have never ever been treated like this and have left an accommodation so sad, even assuming that I also made a mistake!
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