Guest User
December 30, 2023
It was my wife's birthday that day, and the front desk said happy birthday when we checked in, which made us very happy. When I entered the room, I found that it was different from the photos in the reservation, and the size felt smaller. I called the front desk to ask if I had made a mistake. They were told that I had booked a regular room (the one I booked was one level higher than this one.) I contacted Ctrip customer service and the front desk immediately changed his mind and said that he had made a mistake and that this was a higher level room. house. I said it was different from the picture and the room was also small. The front desk replied that there were many types of houses, although the area was smaller than what was written on the reservation, but it was the room type you wanted (I was very depressed and angry with this excuse). I was very tired due to jet lag and spoke English. It’s not good and I can’t argue anymore. Ctrip’s customer service attitude is relatively good and they have also proposed a certain compensation plan. It is recommended that everyone book a normal room type. The front desk lied seriously and was not friendly. I won't choose Hyatt next time. It ruins the atmosphere and reduces your mood.
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