With a stay at CityBlue Creekside Hotel & Suites, Mombasa in Mombasa, you'll be within a 5-minute drive of Mombasa Marine National Park and Mamba Village. This family-friendly hotel is 2.9 mi (4.7 km) from Wild Waters and 2.9 mi (4.7 km) from Haller Park.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and barbecue grills.
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 100 air-conditioned rooms featuring minibars and plasma televisions. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and bidets.
DDanielia Egola2024.07.22
I very enjoyed the place and the people so nice with me
An i like the food.
But I only have one bad new someone stole my watch in my room on the second day
With a stay at Hotel English Point Marina & Spa in Mombasa, you'll be on the beach, within a 15-minute drive of Nyali Beach and Mombasa Marine National Park. This beach hotel is 5.6 mi (9.1 km) from Bamburi Beach and 2 mi (3.2 km) from Mamba Village.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a steam room. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Enjoy international cuisine at Medusa, one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 93 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have designer toiletries and slippers. Conveniences include safes and desks, and housekeeping is provided on request.
MMEI2021.12.20
The overall feeling is good, the hotel has a swimming pool, spa, gym, and there are many restaurants near the sea, which is quite convenient. There are also supermarkets, but you have to take a taxi, but not far away. .
🍃Environment: basically everything
🔔Service: good
With a stay at Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa in Mombasa (Nyali), you'll be within a 10-minute drive of Nyali Beach and Mamba Village. This beach hotel is 4.5 mi (7.2 km) from Bamburi Beach and 0.9 mi (1.4 km) from Wild Waters.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This Art Deco hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Main restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 177 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Jjudd2019.02.25
The environment is fantastic and the room is quite good. It contains two meals, so this price is not expensive. However, since I didn't know if the room was good when I booked it, I didn't dare to order more, only booked for one day. I found it very good after I checked in. I hope that when I continue to live, the other party tells me that I am full, sorry. However, this is a great place to spend a holiday and enjoy the sun and the beach. I have stayed at several hotels in Mombasa and this is one of the best.
63 reviews
3.3/5
Price from
50 USD
per night
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When you stay at Voyager Beach Resort in Mombasa, you'll be by the ocean, within a 15-minute drive of Nyali Beach and Bamburi Beach. This beach resort is 1 mi (1.6 km) from Wild Waters and 1.3 mi (2.1 km) from City Mall.
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including a water park (surcharge) and an outdoor tennis court. This Art Deco resort also features complimentary wireless internet access, babysitting (surcharge), and an arcade/game room. If you'd like to spend the day shopping, you can hop on the shuttle (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Mashua, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 10 AM.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Mombasa? This resort has 65 square feet (6 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 236 guestrooms featuring minibars and plasma televisions. Your memory foam bed comes with Egyptian cotton sheets. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
GGuest User2024.07.26
It was my birthday on the 22nd of July and I decided to give myself a solo treat at Voyager. My experience was really amazing.
-I checked in earlier than the allowed time, yet I was received so well and luckily allocated a room earlier.
-The highlight of my stay: My bf planned a surprise for me from far and the organisation of the same was top notch, Amina did an amazing job at the planning, she did it so joyfully and passionately. The dancers who presented the cake really went out of their way to help present the surprise, proper HD photos were taken and shared. My bf was updated so often, and they ensured that I am so comfortable and happy throughout that day.
I later came to meet Amina and she was so eager to tell me how excited she was to plan and surprise me. She is such a gem: Voyager, your staff are very professional and lovely. They most certainly made my stay worth every penny.
-Having three swimming pools also makes one able to get the different experiences at the different locations, there are activities in the pool at any time of the day and so one is guaranteed there is no dull moments in the pool, it's all exciting and fun.
-Food: There was such a wide variety and each of them were top notch in terms of flavor.
-Drinks: The unending supply of drinks makes it really worthwhile.
Views: being a beach front, you will not be disappointed, serene views that are very calming and soothing from the fast life of Nairobi.
-I was also not rushed during check out yet I checked out late.
-I am grateful for the experience Voyager gave me on my bday. 🥳
In the heart of Mombasa, Sentrim Castle Royal Hotel is within a 5-minute drive of Mombasa Island and Fort Jesus. This hotel is 3.8 mi (6.2 km) from Mombasa Marine National Park and 5 mi (8 km) from Haller Park.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 68 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
2024.08.27
I loved my stay at the hotel, from its location, to the food and the excellent staff. I loved the renovated rooms and personalized service I got while I was there. I would definitely recommend the place anytime and I look forward to going back again.
Located in Mombasa, PrideInn Hotel Nyali is in a shopping district, within a 5-minute walk of City Mall and Haller Park. This family-friendly hotel is 1.7 mi (2.8 km) from Nyali Beach and 1.9 mi (3.1 km) from Bamburi Beach.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this Art Deco hotel include wedding services and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Buffet breakfasts are available daily from 8 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Stay in one of 26 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as desks and complimentary bottled water.
GGuest User2022.07.25
We had a great experience staying at this particular hotel. The service was amazing. We were provided an extra bed for our daughter within minutes of requesting it. Thank You.
The Hotel was beautiful inside the rooms and the surrounding outside pool area.
Located in Mombasa, Sarova Whitesands Beach Resort & Spa is by the ocean, within a 5-minute drive of Bamburi Beach and Haller Park. This beach hotel is 1.7 mi (2.8 km) from Rabai Museum and 2 mi (3.2 km) from City Mall.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a waterslide, and a fitness center. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Pavilions, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 10 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 335 individually decorated guestrooms, featuring minibars and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and slippers.
PPederson2022.06.05
The Sarova Whitesands resort was perfect. The room was very clean, everyone was very friendly and accommodating, the facilities were outstanding, and the food was terrific. I suggest booking with the full board option. They changed the buffet options frequently, and had a wide assortment of offerings. One night, they even had grilled lobster, which was a pleasant surprise. The Coco Bar was a lot of fun also.
When you stay at Travellers Beach Hotel & Club in Mombasa, you'll be by the ocean, within a 15-minute drive of Bamburi Beach and Nyali Beach. This beach hotel is 1.3 mi (2 km) from Haller Park and 1.8 mi (2.9 km) from Nguuni Nature Sanctuary.
Relax and unwind with massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. For lunch or dinner, stop by Pwani Kofi Bar, a bar/lounge that specializes in Indian cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 swim-up bars.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and 7 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 288 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
2024.11.11
We had a great holiday at travellers beach hotel and spa is the best hotel recommend for ,if you have a big family,not forgetting about animation shows , activities, board games ,having fun in the swimming pool,the food is really good and delicious 😋 yummy , This is the best hotel in Mombasa I will definitely come back hoping to meet Tekla
With a stay at Severin Sea Lodge in Mombasa, you'll be on the beach, within a 5-minute drive of Bamburi Beach and Haller Park. This beach hotel is 4.8 mi (7.8 km) from Nyali Beach and 2.8 mi (4.5 km) from Nguuni Nature Sanctuary.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Grab a bite at Kisima Resaturant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and coffee/tea in a common area. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 188 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and complimentary bottled water.
荣荣Sir2019.03.22
My order includes the dinner on the day of the check-in and the next-day brunch. The dinner is good. The breakfast was not eaten. Let's talk about lunch. The hotel check-in time starts at 13:00 and the check-out time is 10:00 the next day. My lunch. Just being ”corrupted”, is there a refund? The hotel environment is good, swimming in the yard, monkeys, lizards, all kinds of birds... very close to the beach, very pleasant at night. The service is not bad. It is not allowed to wear shorts for dining, and to change the trousers for the room. It is understandable to be gentlemanly. In the morning, you can see the sunrise of the Indian Ocean, praise one! The room is full of British plugs, only the bathroom has a two-hole Chinese plug, it is recommended to bring your own conversion plug.
With a stay at PrideInn Paradise Beach Resort & Spa Mombasa in Mombasa, you'll be a 5-minute walk from Bamburi Beach and within a 5-minute drive of Haller Park. This beach hotel is 4.7 mi (7.6 km) from Nyali Beach and 2.7 mi (4.3 km) from Nguuni Nature Sanctuary.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Bistro, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 9:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Stay in one of 236 guestrooms featuring Smart televisions. Rooms have private balconies. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and bidets.
尹尹蓓蓓2019.10.02
The sea view room has nothing to say, live on the first floor, push the door to go to the beach, the waiters are also very enthusiastic
Excellent
52 reviews
4.4/5
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Latest Reviews for Mombasa hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
5.0/5
Perfect
OO., KO.So spacious with so much natural lighting. The ocean view is awesome. The airflow makes using air conditioning optional.
ZZhaocaiyexiaomaoTraveling with my son, we booked a package that includes three meals. This is an older hotel, the decoration is not new, but the overall maintenance is still very good, the management is standardized, and the staff is well-trained. The architectural planning of the entire park is well-arranged, with the relaxation and stretching of a resort hotel, the gardens and plants are well maintained, and there is its own private beach. The swimming pool uses sea water, which is comfortable. The view and scale of the room are quite comfortable. When the weather is good, dinner is in the open air. The singer's voice is very mellow, and there is a dance performance afterwards (the dancers should be hotel employees,) The atmosphere is very good. During the day, there will be someone smiling at you anywhere in the hotel? And ask if you need help or service. Special thanks to Pamela, her interaction and companionship with the children left a deep impression on the children, and my son likes her very much. In addition to the interaction by the pool and at dinner, they also made bracelets together. Let the children have a relaxing and happy time. The only drawback is that there are almost no vegetables at breakfast, and the flavor is relatively simple compared to dinner. If I come again next time, I probably won’t consider this mode of including three meals.
CCFEIIIWe stayed here a couple nights, Our room was small and somewhat hot, but it was great for the price. The neighborhood around here looks a bit sketchy, but the people were nice, ample street food, a couple fair bars, Not a destination, but adequate if you need a cheap place to stay..
JJIANThe hotel is very large, there are few dining restaurants, and the reservation is for dinner. The price is very high. The hotel has to take a taxi to go out, can not walk, there is a little distance from the sea, the next few hotels are very expensive. This business is not good, so make it cheaper
DDanThe location is peaceful. An older facility, somewhat run-down, but clean and orderly. Would suggest a bit more attention to beautifying the grounds, plastering and painting at the gate. The staff was friendly and responsive. The room was comfortable. A/C working well. Shower brought warm water eventually. We had a room service each day with fresh towels and bottles of water. TV was fine but not an internet TV. wi-fi was a bit spotty and slow. Room opened up to a nice patio which overlooked the pool. The patio is shared with another room. In our case there was a fairly lively family next door.
The pool is well maintained and pool area is pleasant. It is a shallow pool throughout.
RResort33619079762The Hotel Plaza Bamburi beach. 'Just wonderful' Just returned from a fortnight in this hotel and thoroughly enjoyed it' The accommodation its self is a least on par with many european resort hotels,it is immaculately clean.The staff are very friendly, even more so if you tip.If you are on a tight budget sign for your drinks and pay at the end of your holiday.The food is good with a superb English breakfast every morning(you really dont need lunch)the evening meal was sometmes a little disappointing(nothing wrong with the quality just the variety) , i am quite a fussy eater . The soups were always excellent,however.The head chef was very helpful, when i caught a large kingfish ,he had it cooked for the whole hotel.The hotel has a nice pool which is great for cooling off in, and the sun bathing area is well designed with coconut palms filtering out a little of the heat in the breeze(just too hot to lie in other wise ). Dont be afraid to book your trips of the beach boys the, rep will tell you scare stories to ensure your business, but we booked a 3 day two night safari through Harrison at a substaintail saving (Chico is a top bloke too}and we were delighted with the whole thing. we paid £160 each one night voi lodge tsavo east , one night ngalia lodge tsavo west.The rep wanted £210 for same trip. If you are interested in doing some deep sea fishing ,i must recommend John and Ken Rodwell, they are based in Mtapwa creek.The hotel should be able to get a number for you, if not ask the beach boys for charlie brown and he will sort it out for you. I had a exceptional days fishing with 12kg kingfish 23.5kg sailfish and 60kg black marlin.At the time of writing the boat cost £240 per day so you might want to get three buddies to share the cost. By the way i never go to the same place twice on holiday, but i will be coming back here to this hotel next year, nuff said !
1. The place is horrible right from the check in. I regretted on day 1. We arrived from the airport at 9am in the morning with my 2 year old son. We found them setting down breakfast. We were so hungry and requested if we could join in. It was denied since it was time to close. We asked if we could buy al carte from the Tanga bar, the waiter casually responded to us to wait till 12noon since the Chef was not open yet. We requested for a small meal then for the child, we were told its against policy but luckily the customer care personnel called Isabela (he only +ve encounter) intervened and the boy was fed something. 2. The lady who was doing housekeeping in room 211 on dates 3-6th oct, kept coming to wake us up at 9am and requesting to take away the bedsheets that early even before we go for breakfast. I found it disturbing and had to keep requesting her to give us more time and come back when we are out for breakfast. Upon check out, we tipped her 200bob because frankly we were not happy at all with the service and then we heard her behind our back talking dismally to her colleague about the value of money she had been given. 3. The staff at the eating area are quite unfriendly and talk down casually to guests. One waiter, he always served the fish delicacy during lunch and dinner, was even hitting at me. I asked him 'ninyunyuzie mchuzi' and he responded in a weird tone, ”naeza kunyunyuzie kitu kingine pia”. Very disgusting. - They have an oversupply of Trainee/Intern waiters who keep taking away your plate before you even finish. You look away one second, the plate has already been cleared and you weren't done eating. 4. The staff at the swimming pool also complain how they are understaffed and how they don't enjoy their work with minimal pay. This translates in the quality of service given to your guests. 5. Let's not even go to the state of the rooms, very run down. The glasses for drinking water were washed right before my eyes in the bathroom sink (which has gunk build up btw) with the surface cleaning detergent and put back on the console table. I never used a glass again. 6. There're no child friendly meals. They keep recycling meals that didn't finish during breakfast, are served for lunch. Therefore there's no variety, you'll keep finding the same roast potatoes for breakfast/lunch/dinner. 7. Rita and Isabella were the only helpful and generally kind personnel in that hotel. Th management should consider training the staff or do an overhaul because there wasn't much, if any hospitality in that hotel.
TTravHubIt is located perfectly for travel to the airport, so the convenience is certainly a reason to stay here. The staff were all pleasant, but the rooms could use air-conditioning as it is a hot country. They have a restaurant downstairs inside the hotel, but choices are limited and the breakfast was very ordinary. The restaurant they have next door was a total waste of time and money. We ordered the grilled chicken and waited over 1hr for it to arrive, and when it did it was dry overcooked chicken that was like chewing on a rubber boot. We couldn't finish the meal because it was just inedible and not at all a good meal by any standards. Their cold drinks are not very cold and they do not have ice. Oh, but for them it is more important to have an ignorant DJ playing music so loud we had trouble hearing ourselves talking. We asked nicely if they could have the music volume lowered a little but our request was just ignored by the DJ. It is a restaurant not a night club and the music was just too loud for a restaurant. So I would give this place a 0 star rating because it was terrible.
The price is NOT worth what they provide. The 'VIP' room on 6th floor had a microwave that was nasty and smelly, they said they have no access to kitchen to get hot water for my elderly parents who don't like using a microwave. The seats in the living area have stains, and they said that there is no gas for the table top gas cooker. All requests were unfulfilled! NO should never be an option as a hotel. In our room on third floor, there was no hot water. Upon asking the F/D she said she will call maintenance. An hour later I called and she said that he had sorted the issue, but did not call to tell me. While I understand the skeleton crew, the basic amenities should be provided, like 2 towels for a double occupancy, and follow through. Also charging more for 2 beds ( double occupancy) is superfluous and not an industry standard. The front desk should stop talking about increased fees, while not providing basic amenities, nor following up on request. A hotel operates 24 hours, and thus needs access to kitchen as there are guests who need food or beverages at night. There was also loud music from next door that caused us not to sleep well, as it was loud even past midnight. Basic maintenance should be done, just as they are increasing their price. Very disappointed with my trip this time.
GGuest UserIve stayed for 7nights at Sai rock and tonsay the most, it was not what i expected. I come to msa every 6 weeks for work and stay in average hotels on B/B and enjoy the service. What i chooose to give feedback on; Not worth the money we paid for Wifi that doea not work. Like seriously, isnt that the bare minimum a hotel can offer WIFI? couldnt use my laptop for a whole week cz wifi couldnt work in the room. So i came back with soo much workload that i could have done then. So INCONVINIENCE!! Breakfast was always cold. I was attending a conference at a nearby hotel so i was taking breakfast daily at round 7-7:30 latest except my last Day. And it was always cold. i mean how bad can it get surely. Some day even the tea was cold i never complained cz i was too tired already so i went served tamarind juice which i dont. Im a chai person but aarrgghh House keeping- water at the hotel is too salty i mean its just extra salty IDK why. So 2 consecutive days they dont replace the shower gel cz i prefer it to the soap since il lathers easily so 3rd day i write a note saying “please replace shower gel today you havent done so past 2 days” guess what -whoever he/she is comes cleans, picks the note and adds the soaps. No shower gel day 3. On 4th day is when i found 2 again. But again, i was too tired to complain cz thats just nonsense! Ironbox - Its good for a hotel to know that its the little things. I borrow an ironbox by calling the reception at around 7 the lady said it will be brought to the room. I wait and since i was getting late for work i decide to go get it. At the reception ahw says housekeeping hajafika wakifika wataleta. I mean im getting late my friend so i waitnfor housekeeping? I had a white shirt to iron so i waited. Few min its brought to the room and i take out like 5garments that needed ironing and ironed. Here is where its at. 25min ironing someone knocks my door a gentleman “dada waweza kuwa umemalozia pasi”.OMG!!! I honestly asked him does this hotel have one ironbox really? The worst that could haopen is i leave it in the room instead of handling Over at the reception but housekeeping would have come and found it jameni🤦♀️ The guy had to stand and wait till i finiah ironing and take the ironbox with him. But that was pathetic really inconvinience. First i wait to get it then someone stands out to waitnfor me to finish? HYGiene- bathroom walls were dirty not scrubbed at all. Also im back with a loss since housekeeping decided to throw away all my ETR receipts of my expenditure that i had well placed in a drawer. That drawer had a paper written the wifi password and also a box for my face soap and that was left untouched. I had these stack of receipts i folded and kept there to be re imbursed by accounts later. Around 6k worth of receips ive lost the money cz someone thought i missed the bin below the table and my shallow brain did not know what it was 🤦♀️doing placing them nicely folded im a drawer. Im beyond words for my
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