I spent many days at Hotel Verso. My room was perfectly clean and breakfast was fantastic, essentially made just with local produce (but why there was no fresh fruit?). I found disappointing how dark my room was, indeed all its windows overlooked a mall gallery. In a place like Finland famous for its white summer nights, it's unacceptable to be forced to keep the lights on all day. Then, at reception everybody was very kind but completely uninformed about everything. For example I asked some basic questions about local bus timetables and I was provided with wrong info. One of the ladies at the reception told me that there were no rides after 4 pm. This sounded so odd to me that I preferred to doublecheck in a R kiosk (a sort of newsstand that sell also public transportation tickets) and there I got confirmation that there were bus rides practically every hour, every day. Then, what I found unacceptable is that the phone in my room didn't work, and so I couldn't call the reception. A lady of room service told me that the phone was blocked and to unblock it a puk code was needed (on phone display I could read a strange message such as”insert PUK code”or similar). She explained that replacing the device wasn't the solution, the problem would have lasted. In her opinion to get a working phone I needed to change room... Unbelievable. I honestly expected much more based on the reviews I had read on this hotel. There are some aspects I really liked of this place but many others that need to be improved.
Very Good
77 Reviews