Monterey Bay Suites

One lady only at front desk, room was really dirty, no pool towels, rooms were super outdated. We had a flip down bed and a couch bed our family of 5. Called down to front desk and asked for extra pillows and blankets and was told we could ONLY have 2 pillows and 2 blankets when we had 3 kids. Overall very disappointed in the hotel and will NEVER be returning.

**Dates of Stay:** Feb 24 **Overall Impression:** While the ocean view was beautiful, my experience was unfortunately not positive. **Pros:** * **Beautiful Ocean View:** The view of the ocean from the property and from the suite was truly stunning. **Cons:** * **Unhelpful Staff:** Upon arriving at 2am, the receptionist informed me that no rooms were available, despite having a confirmed reservation. I had to contact ******* regarding this and after 30mins of conversations with ******* and the staff member, I finally got the room. This was a very frustrating experience, especially considering the late hour. * **Cleanliness Issues:** The cleanliness of the accommodation was very poor. I encountered roaches throughout the property, making it a very unpleasant stay. **Recommendation:** Unfortunately, based on my experience, I cannot recommend staying here. While the ocean view was nice, the significant downsides, particularly the lack of room availability, and cleanliness issues significantly detracted from my stay. **Additional Notes:** It's important to note that this review reflects my personal experience and may not be representative of everyone who has stayed at this accommodation. However, I hope it provides valuable information for potential future guests.

The hotel was ok but needs updating. The parking garage itself is enough for me to not stay. The ramps were very very narrow going up and down. I would not drive anything any bigger than my Highlander in there. The tv didn’t work, the lamp didn’t work, the hairdryer didn’t work and I killed 2 roaches to flush along with the cricket already in the toliet. The pools were ok and heated. The check in staff was so nice but the desk clerk the other days seemed like she was annoyed.

I loved everything about this place and the staff. It can use some updating; however, it was a fantastic stay!

Staff was great and attentive to my needs. The pools were clean and the lazy river had the floating rings. The breakfast was ok but the cooks gave great service and were super friendly. The room was ocean front with a full kitchen fully stocked withal the utensils I needed to make dinner. Had an amazing time here can’t wait to go back.

Parking garage was the most convenient that I have stayed in. Driving to the floor and parking near the room was so convenient and appreciated! Closets were not cleaned by staff and had roaches.

Place had roaches, walls were dirty, online photos were very misleading, holes in walls and the list goes on. Best thing was the view

Overall the hotel was pretty clean although dated. The amenities for families was great with the indoor and outdoor pools and hot tubs. Some renovations were ongoing throughout, which is a good sign of updating. A lot of hotels charge for breakfast and parking but they are free here.

This is really an awesome property. We went with my so. And his family and it was perfect for both the kids and the grandparents. Plenty for the kids to do and a beautiful balcony overlooking the ocean and plenty of hot tubs to choose from. Our specific room had a couple of issues and they really need to do something about the tv service, but overall, we would definitely stay GIn