Cloud Hotel & Suites
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Nairobi
Cloud Hotel & Suites
Health Protected
Diamond Plaza, Nairobi, 00100, Kenya
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Located in Nairobi (Parklands), Cloud Hotel & Suites is within a 10-minute drive of United Nations Office at Nairobi and Yaya Centre. This upscale hotel is 7.7 mi (12.5 km) from Nairobi National Park and 7.7 mi (12.4 km) from Thika Road Mall.Show More
We Price Match
3.5/5Cleanliness: 3.5
All 27 Reviews
Amenities
Golf CourseIndoor Swimming PoolCasinoSaunaSpaFitness RoomPrivate ParkingAirport Pick-up ServiceAirport Shuttle ServiceBar
All Amenities
Surroundings
Airport: Wilson Airport
(5.6 miles)
Airport: Jomo Kenyatta International Airport
(12.8 miles)
Train: Nairobi Railway Station
(4.0 miles)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
6
Executive Suite
1 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Minibar
Toothbrush
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6
Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Toothbrush
Private Toilet
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4
Standard Double Room
1 Double bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Check Availability
1
Standard Single Room
Has window
Free Wi-Fi
Non-smoking
Daily Housekeeping
In-room Wi-Fi
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Guest Reviews(27)
3.5/5
Verified Reviews- Cleanliness3.5
- Amenities3.5
- Location3.5
- Service3.5
Jkc888
May 3, 2022
Not bad in Africa
Original TextTranslation provided by Google
Taylor
August 21, 2023
Our hotel room was extremely small, and the beds felt like box springs. Not to mention their was a party going on upstairs in the banquet hall that went until 3 in the morning. So no sleep from all the noise and bad beds. The pool and jacuzzi was filthy. The hotel was also hard to find as it is inside a shopping mall on the top floor.
Joanne
June 8, 2023
It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on ******* doesn’t look the same as the hotel.
Cassandra
November 23, 2023
I would not stay there again at that price
Guest User
April 2, 2023
I stayed at Cloud Hotel in Nairobi, and unfortunately, my experience was far from satisfactory. My room had a number of issues, including a broken bathroom lock which left me locked inside, and a leaking kettle. To make matters worse, the cleaners repeatedly left my door open, which made me feel unsafe and vulnerable. To top it all off, the food served at the hotel was simply horrid - I was extremely disappointed with the quality and taste. Overall, I cannot recommend this hotel to anyone looking for a comfortable and enjoyable stay. The issues with the bathroom lock and leaking kettle were particularly concerning, and the poor quality of the food was a major letdown. The fact that the cleaners kept leaving my door open also made me feel very uncomfortable and unsafe. I would advise anyone considering this hotel to think twice before making a booking.
Sadrudin
March 31, 2023
Liked location, price and facilities.
Did not like too many stairs and steep ramp going to the dinning area
Paul
March 8, 2023
No what I expected. 1. It’s a hotel in the mall. 2. Very noisy in the morning. 3. problems with parking, and when we asked for help, the manager does not talk directly to us, but instead talks to the employees in front of us and the employee talk to us. 4. They owe us 50ksh for parking. Try Cysuites Apartment Hotel instead!
Guest User
October 19, 2022
Every weekend the hotel had big wedding parties that played loud music until late night. I was also very unfortunate and was given a room next door to where wedding guests came to freshen up. On my very last night the wedding guests broke out into a huge fight right outside my room at 2am. I was very frightened as they were shouting, fighting and screaming. Not pleasant at all. My bed was not cleaned properly and felt itchy every night. I was here for work and needed a good night sleep to attend meetings until late night so this was an awful choice.
Michael
October 24, 2022
Loved staying here , everything is within reach , the views from the restaurant is also amazing
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: 08:00–11:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 5 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | $9.00 per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Cleanliness
- 3.5/5
Health & safety measures
- Thermometers available
Cleaning & disinfecting
- Cleaning services provided by a professional company
- Rooms are disinfected between stays
Property Description
- Opened: 2013
- Renovated: 2013
- Number of Rooms: 28
Located in Nairobi (Parklands), Cloud Hotel & Suites is within a 10-minute drive of United Nations Office at Nairobi and Yaya Centre. This upscale hotel is 7.7 mi (12.5 km) from Nairobi National Park and 7.7 mi (12.4 km) from Thika Road Mall.
Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at the hotel's restaurant, where you can take in the pool view and dine alfresco. Or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 39 air-conditioned rooms featuring refrigerators and LCD televisions. Wired and wireless internet access is complimentary, while iPod docking stations and satellite programming provide entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at the hotel's restaurant, where you can take in the pool view and dine alfresco. Or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 39 air-conditioned rooms featuring refrigerators and LCD televisions. Wired and wireless internet access is complimentary, while iPod docking stations and satellite programming provide entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Services & Amenities
Most Popular Amenities
Golf Course
Indoor Swimming Pool
Casino
Sauna
SpaAdditional charge
Fitness Room
Private ParkingAdditional charge
Airport Pick-up ServiceAdditional charge
Airport Shuttle ServiceAdditional charge
Bar
Nightclub
Restaurant
Meeting RoomAdditional charge
Multi-Function Room
Children's Playground
Currency Exchange
Luggage Storage
Wake-up Call
24-Hour Front Desk
Wi-Fi in Public AreasFree
Indoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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