Xiongxiongheti
February 14, 2024
At the front desk on the evening of February 11, 2024 (the second day of the ***** New Year), the service attitude was very average, and there was no smile throughout the process. The desk advertised quick check-in in 30 seconds, but the front desk staff was not proficient in business and could not find Ctrip orders, repeatedly causing trouble for customers. For reservation information, I scanned my ID card several times on the machine inside the counter. After a while, I came out of the counter again and scanned my ID card on the machine outside. I even took the minor’s ID card up to get it. The room card, the device prompts that "underage" cannot open the room card... It seems that the business has been unskilled for a long time. The front desk staff did not smile the whole time... What is even more ridiculous is that this hotel did not prepare enough spare quilts... After entering the room, The dust on the clothes hangers is very conspicuous, and what is speechless is that there are spider webs... the experience is poor
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