Hotels near Preservation Hall, New Orleans

Our room was perfect. We got upgraded to a suite with a balcony on Bourbon Street and we felt like we were able to be part of the crowds on the street without actually having to be in the crowds. You definitely get the Bourbon Street experience. I will admit it was not the quietest hotel we have stayed in but you should know that going in, if you are booking on Bourbon Street. It wasn't enough to interrupt us from sleeping or watching tv, it was just noise.

The front desk service is very good, but the travel converter cannot be used. The front desk also specially helps arrange for people to buy it and deliver it to the room. The room service was also very fast. They even sent a piece of bread, so I was too lazy to argue.

This hotel is very close to the French quarter in New Orleans, a hotel with history and cultural connotations. Not only is the service attitude of the staff super good, but the experience of staying is also very good! I will definitely book this hotel again next time I go to New Orleans!

I just stayed at this hotel this week. We (wife and I) arrived early Sunday knowing we were not going to be able to check in as it was 11AM, so we went in to have the clerk hold our luggage as we went to eat lunch. The clerks name was Kyla/ Kylie, she was a ball of sunshine, she took our luggage and bent over backwards to try to help us. she was joined by Eric, he was also quite helpful. We proceeded down the street to lunch, upon coming back to the hotel at around 1330, The clerks seen us walk in and had a room ready for us. We were upgraded to a suite on the 14th floor and it was wonderful. They also remembered to give us water for being gold members, I felt special. We made our way upstairs to our room and it was quiet clean and well maintained. We loved the shower; as it had body jets, a regular shower head, and a rain shower head. the bed was very comfortable, and the pillows were the perfect size and comfort for sleeping. The free breakfast was wonderful, the food was hot and fresh and the service from the food servers was awesome. All in all, This stay was a great experience as I felt that the people that worked here really liked their job and I felt appreciated as a customer. this was my second stay at this establishment in New Orleans. Because of the great experience; It will also be my next stay. The next time I return. If you going to New Orleans an need a great Hotel try it for yourself. Happy Travels!!

The hotel was very clean and located within in 5 minutes walking from Canal street and Bourbon. Check was friendly and quick our room was very cute and clean.

My daughter and I had the wonderful experience while staying at the Canopy by Hilton New Orleans Downton from July 3 – 9, 2024 during the Essence Festival of Culture. I've been a Diamond Hilton Honors member for numerous years, and I feel honored to express the wonderful hospitality received at this Hilton property. Prior to our check-in I had the opportunity to speak with Dijon and Ms. La La regarding logistics. Their professionalism and willingness to assist in my inquiries were over and above my expectations. I had the opportunity to meet Dijon upon check-in and he welcomed my daughter and I as if we were family. He made a point to state to call him if there was anything that we needed to ensure our stay was great. The next morning, I met Ms. La La who remembered my call and we had the opportunity to greet one another each day until my stay. She recommended excursions and restaurants and was always very complimentary. Each day at breakfast I was greeted by either Felicia or Kenneth. I can truly say these two employees made a great start of the day while serving with a smile. During our check-out, I met Chris, the property manager, and I informed him about each of these employees and that each are truly an asset to the Hilton company and how much we enjoyed our stay at this property. We would definitely book the Canopy by Hilton NOLA again.

Constantly heard the elevator all night. The bed vibrated like the machine room was under neath it. You can tell that this was the room they sold on discount booking sites because it was in the corner by itself behind the elevators. If you get room 420 you know you got shafted. Slept like crap worst night sleep ever

Staff was very friendly and helpful. Very clean room and common areas. The only reason I gave a 4/5 on facilities is because I don't think we should have had to pay $25 to park in the hotel parking garage!

It was a clean and nice hotel. It was a 10-15 minute walk to the center of major tourist attractions and parking was convenient. You can park your car after check-out until 2pm.

Do not book this room expecting to find much of what made the Ace Hotel special, aesthetically. The staff is still fantastic, don’t get me wrong, but the vibe has changed for the worse. Now rebranded as “The Barnett” we were very disappointed. We used to love coming here, and truly appreciated the dark art deco aesthetic. Now, they are in the process of sterilizing it. The now light colored walls and weird pinkish shutters don’t work with the fixtures, floors, bathroom tiles, etc. It feels like the soul of the place has been ripped out to satisfy what some bland corporate designer thinks a hotel should be, but that’s missing the point entirely. Yes, it could have used some renovations and touch ups, but you didn’t have to ruin it. We didn’t stay at the Ace (nor did we book a pricey room at “The Barnett”) to stay at some bland hotel, we wanted something different. It’s sad to say, but we probably won’t be back. Pay attention to the date of the reviews. Most of the reviews here are from the Ace, not the Barnett, which is misleading considering how much has changed. The old vibe was great, the new one is bland and feels off. Don’t try to force something special to be what it isn’t.