It was unpleasant from the moment I checked in, and I couldn't help but zoom in to check out other services in the hotel.
1. First of all, I told the counter that I needed a driver's license to check in, but the counter took the ID card that I had put together and scanned it without informing me in advance. I raised my concerns and the counter staff Pan said in a tone of voice during the process. He got louder and louder, unconsciously [rolled his eyes] 2 times, and said [you cannot check in without providing your ID card].
I didn't say there was anything wrong with the driver's license at the first time. I tried not to provide an ID card to protect my personal information, for fear that someone would steal the guest's ID card. There is no need to provide identity documents for registration! The first time I met a super Vietnamese, she was usually gentle and friendly. If I didn’t understand, I asked her what to say? But she became more and more anxious and loud.
2. The laundry room provides self-service laundry. Since it is a five-star hotel, it provides household washing machines and dryers. You spend a lot of time waiting and queuing up with other users to use them. Most hotels provide [commercial use] services that will wash and dry a bucket of clothes in one hour.
3. The indoor lighting is very dark at night, and the desk lamp provided is still not bright enough, making it very difficult for the eyes to read the text. The bed is so hard.
4. There is a balcony, and the view is the sound of an electric tower and a row of outdoor units running.
5. The breakfast waiter was very diligent in closing the dishes. After collecting other guests' plates, he touched the guests' tableware again and asked the guests to continue using it. They did not dare to use it.
6. There are many signs and notices in the hotel, which makes the hotel feel bad, as if it expects guests to be unruly.
7. When the media interviewed the general manager, he mentioned that there was a shuttle bus. He called the defendant to ask if it was close to the MRT Nangang Exhibition Center by bus. However, the hotel opinion survey form appeared again and asked about the satisfaction of the shuttle bus? It was the general manager alone. ? The street scene along the road is so ugly that it is terrible to look at. Imagine foreigners coming to Nangang to attend an exhibition and staying at Fuxin to see the messy street scene along the road?
8. However, the hotel also has good points. Although the overall look is like a 20-year-old hotel, the space is large and it is kept clean, which seems to be a kind of persistence and attitude. The breakfast is quite rich, and the room provides an iron and ironing board, which is very convenient.
The service industry is very hard, but every opportunity to serve a customer may only be once. If you have a bad experience, there will never be another opportunity.
Original TextTranslation provided by Google