Marriott Vacation Club, New York City

pretty good position - not too far from times square

Room was small, and very expensive(even for NYC) but that was not the staffs call! They were about a 30/10!! Very pleasant as well as accommodating. Need to lower the price, and open up the rooftop bar a bit earlier(5pm on a Saturday??? Didn’t make any sense. Overall about an 8.5/10

Location is good and convenient. Room is a little cozy, comfortable for solo or couple with one large luggage. Filter water dispenser available. Lift is slow and staff is not as friendly

The location is good and convenient. The room is a little small, but comfortable. There are filter water refill available. But the staff service and attitude are bad. We left in the morning with our luggages and the staff just walk away instead of helping to hold the entrance door for us. Carlos in fact was the best staff and nicest personality. Carter has the worst attitude

I am giving an overall rating of 3, but it should be much lower. The staff was nice but everything else wasn't. The pictures show food, drinks, big rooms, please don't pay attention to it. The bedrooms are small dated and cheap, the hotel says is a 2 queen and is 2 full unconfutable beds, the water is either too could or too hot, If you are hungry good luck there are not restaurants nor room service the lounge opens 4 times a week and has no variety, the roof top is a popular place for drinks but nothing else. If you want ice, a microwave or bending machine by the way listed as amenities you have to go to the first floor. The internet was off when we arrived, and I really don't know if it was ever fixed, because the TV never worked and Wi-Fi slow or non existent. THIS WAS A STAY FROM HELL... NEVER AGAIN.

Best part about the room was the view! Other than that there was a few problems. The first thing that was a problem was the elevators, they weren’t working correctly. There was only two of them in total and one of them wasn’t working all lines were out the door at times and it was super slow to get up to the 17th floor. Also normally if we called up for extra blankets they would get there in about five minutes or so. One night we called, they said it would be right up, 25 minutes past so I called the front desk to ask what was going on and they were just kind of snippy. Saying that there was only one person and we need to be patient it was not in a nice tone. I mean I don’t know why he didn’t just tell us there was only one person when we called the first time and it might be slow but he gave us no indication that it was running slow. That’s why we called a second time. I would have appreciated and update without the attitude. Also the bathroom door was barn door style door and kept hitting a cabinet placed in the room it was kinda like we want you to break the door placement. Otherwise everything was cleaned well and the service was good, if I were to go to the city I would stay there again.

Loved the hotel and staff and waling tours. Although the rooms are small they functioned well. Our only negative is the washrooms need a shelf, given there in no counter, and a couple hooks.