Renwoxing(yong)
April 19, 2024
Service: Very poor, disgusting 💩, maybe they are bullying us Chinese. We booked two deluxe twin rooms on Ctrip and it has been confirmed, but they only gave one room, and the other one has to be in another hotel. Go, the distance is very far, we don't accept it, they said if we don't accept it, we will give up. They also said that they don't care that we booked on a third-party platform, even if we have a confirmation letter, the attitude is very bad, I asked her Because we are Chinese? She kept silent and kept clicking on the computer. Later, she told us that we could only get a single-bed room. She was exhausted and had no choice but to accept that it was already very late and had no choice but to make a bed on the floor. I hope Ctrip can help us find justice.
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