Hilton Garden Inn Norman

Bathtub drainage was slow/clogged, had to change room. Second room is fine. Bed cover felt old and long-used. Was not comfortable to sleep. Was expecting better room condition and equipments overall with this well-branded hotel.

During check in, the front desk was SO helpful, knowledgeable and nice! We were able to check in and go to our room immediately. Bed was comfortable and I appreciated the cold mini fridge. I was greeted by all front desk coming and going from the property. Will definitely stay here again.

We had to walk through 4 employees smoking together at the side door.And, they didn’t move, we had to literally walk through them.

The staff was great, but we had booked a king and that room had been given to a different guest even though it had been reserved for our stay. I booked a king but got two queen beds instead. We were given cards for the room only to find out someone was already in the room. I have never had this happen with all my travels.

Pillows were awful. You need to have options that include ones that actually offer head and neck support. We paid for breakfest to be included in our stay. At no point did the man who checked us in state he put a voucer in the room key pouch, and that it needed to be presented. We were then given a bill for our breakfast. I said i paid for that already. He had an attitude that were signs around. I personally never saw any signs. He later apologized when i found the voucher and gave it to him. He said people are alwats trying to get a free breakfast. But maybe if you guys communicated clearly from the beginning and when people are coming to eat, there wouldnt be an issue.

Friendly staff, you can tell they are trying to remodel to keep things up to date. Also want to note, the room and bathroom was clean. However the makeup towels did have hair on it which was not mine.

Room was huge. Beds comfortable. Lighting in room was fair. Shower was dark & fair water pressure. Breakfast was pricey.

Unlike other hotels we have stayed at breakfast was not included with our stay,

You would think if you spent 189.00 a night on a hotel room the hotel would provide water bottles in the room. Plus, they charge $15.00 for the crappy continental breakfast.