The Douillet by Demeure Hotels

Staff: Staff is generally friendly and helpful, as reflected in multiple comments like 'Staff was helpful and friendly' and 'The staff was very friendly'

The floor in the room felt sticky or dirty. Pool was dirty for it to be empty. Very limited breakfast options. Seen a roach on the wall on our last night. Only like 2 outlets on the wall worked. When using the outlet on the lamps the charger overheated.

HORRIBLE SERVICE ABSOLUTELY HORRIBLE. DO NOT STAY HERE. Literally have the most diabolical “policies” I ordered at double bed room, & I put me and my friend would stay. A double room can accommodate for 4 people. An additional guest stayed but was never told to me directly he couldn’t or I would’ve paid the extra or put him on the list. Instead they waited until I checked out to tell me and then told me they were keeping my deposit because of it and that I couldn’t stay there anymore. I tried to swim at there pool with my MINOR CHILD & his little friend. & was declined due to my son not being on the reservation which he was only there to visit and swim during guest hours. I was literally told he can come to my room but does not have access to their amenities. He’s an 8 yr old child that just wanted to swim. I thought I was paying to stay at a hotel for the amenities? & you’re saying I have access but not my child???? Crazy. & crazy to wait until I check out to tell me I can’t come back and you’re keeping my deposit. Instead of opening your mouth and saying something before so we could come to a resolution.