Royal International Hotel Reviews

The staff were professional. When l booked the mini room which indicated as single double bed, the staff advice to upgrade to standard as my son were not exactly small size. The room was great. The breakfast spread was excellent and delicious.

Great stay in this hotel. Very good and nice employees. Everyday they give us fruit in the room. Highly recommended hotel .

A particularly disappointing stay experience 1. You can’t go to the door when taking a taxi. The parking lot is blocked and you can’t enter. You can only park on the side of the road, then walk around with your luggage and walk in. There was a strong wind of level 5-6 in Ordos when we went there. 2. The room equipment is old and the hygiene is extremely poor. The room smells like urine and is extremely disgusting. 3. The weather is cold and there is no heating. You can only use the air conditioner. The air conditioner is very loud. If it is turned on, it is so noisy that I can't sleep at all. If it is turned off, it is too cold and I can't sleep. 4. The service attitude at the front desk is extremely poor. When I go to check in, I don’t even look at people seriously, and I just answer and ignore them. 5. It is a luxury hotel after all, and you have to pay for a broken Sprite at your own expense I don’t know how Ctrip got such good reviews, but there is a sign at the entrance of the hotel. It says, Ctrip Conference Hotel, I guess the relationship is too good, the background operations are done, and by extension, I hate Ctrip extremely.

Big day! As a host hosting friends, I think a hotel that represents the quality of Ordos is really disappointing. Let’s not talk about hygiene. People can be forgiven for their negligence when they are busy. But what about the service? What do you say if the training is not adequate? The waiter said bad words. As a guest, I feel really helpless to you when you come up and say that my guests are unreasonable. So angry. I hope other people don't get into trouble by staying here. Let me tell you, the security uncle at the door is better qualified for this job than the guest relations director, because the uncle at the door is really polite.

The hotel is located in the city center, with convenient transportation and luxurious decoration. Every staff member in the lobby has a very good attitude. The handsome guys and beauties at the front desk are very warm and polite. There are snacks in the lobby for the guests waiting to check in. The guests are related to Qihai and took the initiative to make tea and deliver water for me. The service is thoughtful, which is worthy of praise. The room is also relatively large, there is no cramped feeling, the sheets and quilt cover are very white and new, and you can sleep comfortably and at ease. The food in the Chinese restaurant is delicious, and the breakfast and buffet are also good.

The appearance of the hotel is high-grade, the outer wall of the whole building is golden, the lobby is spacious and comfortable, the service attitude at the front desk is also good, the elevator is swiped by room card, the security and privacy are guaranteed, the room is clean and tidy, the bedding is comfortable, the independent breakfast is rich in variety, satisfying Different needs, it is recommended 👍

The service attitude at the front desk is very poor, there is no smile, and the whole thing is to ask the guest if she borrows money or not!

Too bad. It has been four or five days since I stayed here. The room has not been cleaned. The table is full of dust, and the stains on the ground are also obvious. Well, the waiter came in without knocking on the door, which surprised me. Not worth the price at all. The fruits sent are all stale and can't be eaten

The food delivery robot malfunctioned, it took almost an hour to deliver, and the food was cold

Interior decoration, like a hotel in the 1980s, good breakfast.

This is a very bad experience. Seeing that the rating of this hotel on Ctrip is not bad, I booked two rooms with my family. After entering one of the rooms, the room card was always powered off after I inserted it, and it was changed later. The problem was solved only with a room card, but the exhaust fan could not be turned on, and the smell in the room was unpleasant. I wanted to find a hotel to change a room, but the waiter at the front desk said coldly that there is no other room, because I feel like I have a child. Very uncomfortable. In addition, there is dust on the back of the chair in the room, and it feels like it has not been cleaned for a long time; the cabinets under the washbasin are cracked, and the floor tiles in the bathroom are also broken. I don't know how this hotel got a five star rating?

I have always trusted the hotels recommended by Ctrip before, but this time the experience was very poor. First, no matter what type of room you have booked online, when you go to the store, you will ask for the reason (business standard room PS children's room), and it is called an upgrade for you, whether you like it or not. There is no fruit or supper in the package. When asked why, you came to the store late. On Ctrip, it was 8:00-9:00 pm, but I did not find the time limit when I looked at my order. Second, there was music coming from the air conditioner in the room, and it was very ho**** to hear it all night. I asked the front desk, I don't know, I have never heard of it. Third, the parking lot is chaotic. The security guards at the gate do not take the initiative to say hello and are unwilling to let in. They say park it underground. I think you are blocking the car behind you because you are talking hard. I don’t know what the service concept is. Fourth, there must be many customers during the holidays, but the merchants can't think of it? As a result, I had to queue for breakfast, and the dishes were not complete after entering, and the soup was basically cold. Fifth, the front desk does not ask the guests to show the epidemic prevention code when entering the store, which is really scary. There were a lot of people in the lobby at the time of check-in, no service staff asked everyone to keep a distance, show the health code, and there was no waiter to maintain order. It was incomprehensible that there were still people jumping in the queue. There was no receptionist in the elevator lobby, and no staff urged everyone to wear masks when entering the elevator. All the questions, in the end, I just tell you that there are too many guests during the holidays. I'm sorry, but I hope you can understand. Is it the first time to deal with such a scene in a hotel for so many years?

Very nice hotel. From facilities to services, they are very considerate. I feel very satisfied.

This is a hotel with hard hardware and soft software. The hotel's hardware facilities are relatively complete, from the lobby to the guest rooms, in line with the standard of a four-star hotel, but the service quality is speechless. The front desk of the hotel is the window of the hotel, and it is the real embodiment of service quality. Let's talk about the front desk service first, the service staff are expressionless, as if you are here to borrow money from them, of course not loan sharks, they may give a smiley face, and then if there is a problem, they do not know how to reflect, blindly deny and quibble, and After the guests quarreled, they had the attitude to solve the problem. The result was that when the problem was solved, the two sides were unhappy. It is estimated that the service of government departments is better than this hotel, this is my feeling.