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5 star

The St. Regis Osaka
4.5/589 Reviews

The St. Regis Osaka

Osaka Station/Umeda/Yodoyabashi/Hommachi Osaka|0.79km from Former Kawasaki Savings Bank Osaka

Latest booking 16 hrs ago

Concierge: We emailed the hotel weeks in advance of our stay to assist with bookings. Weeks would pass before they would respond, and multiple follow up emails were required to get a response. They did successfully book one 3 Michelin star restaurant to which we owe them significant credit. However, when we arrived and asked basic requests such as where to find restaurants or stores, the concierge was usually very short and had no suggestions. We were better off consulting Google maps. And this for a 5 star concierge service? In addition, the English skills of many of the concierge staff were extremely limited. While I know some Japanese, it should not be required at a hotel of this calibre. In fact, when visiting Japan, a 5 star hotel should have fluent English speakers for most front facing staff. Hotel Condition: The hotel has significant and noticeable wear and tear. We were in a Grand Deluxe Suite and when I arrived, a man was literally gluing on a piece of the door that had torn off. The woodwork throughout the suite was heavily scratched and dented including tables. The carpet was worn thin, and the sofa's velvet exterior was worn. In any event, for a hotel suite whose copay was $500+ per night, this was disappointing. Check out Process: The check out process was extremely troubling and disappointing. We asked for a Butler to assist with bags multiple times, and even after 45 minutes they did not come up to our room to collect our bags. This resulted in us having to drag our bags down to the lobby ourselves, as we were rushing for a Shinkansen train. Normally, this would have been fine, but we had a lot of luggage. The significantly wait time for luggage assistance is not characteristic of a St. Regis. Hidden Taxes and No Final Folio Provided: The hotel has some hidden taxes associated with rooms that have copays for upgrades. While we expected to pay 50,000 yen per night + about 37,000 yen in total taxes (about 5600 yen per night in tax), we did not expect too many additional taxes. Yet there was another 6500 or so taxes per night in taxes we were assessed. Even after numerous attempts, the hotel never sent a final folio nor explained the charges which is all I asked. General Impressions: The hotel seems poorly managed with a ”choatic” vibe in which there is not only no personalized guests are vying for the attention for concierge staff who are stretched too thin with minimal English skills. While I understand this is a busy time for the hotel, the hotel should not be having any difficulty meeting basic demands of elite members even when they are at capacity. The hotel felt more like a 3-4 star hotel than a St. Regis. Among St. Regis hotels, this one was a major disappointment.

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Explore Guest Reviews of Hotels in Osaka

Searching for hotels near Former Kawasaki Savings Bank Osaka? Compare room rates and reviews to find your ideal stay.
Hotel Sanrriott Osaka Hommachi
4/524 Reviews
Osaka Station/Umeda/Yodoyabashi/Hommachi
The location is very good. It only takes a few minutes to walk to Shinsaibashi and Honmachi. There are many cafes and 7-11 around. There will be someone who speaks Chinese at the front desk! Check-in is very convenient Hygiene: Clean once every three days. Except for excessive garbage accumulation, it will be fine. Environment: For two people traveling, 14㎡ is actually enough
HOTEL THE LEBEN OSAKA
4.7/5204 Reviews
Osaka Station/Umeda/Yodoyabashi/Hommachi
I think it was the cheapest category room, but the room was twelve minutes large! The beds are large and comfortable, there are sofas and working tables, separate baths and toilets, and plenty of space to clean up your luggage, clean and comfortable. Not only was coffee and tea well prepared, but water was also placed in a 2 liter PET bottle. The service of the staff was not insufficient, and check-in and check-out were smooth. I was a little worried that there was mold in the groove outside the bathtub, but the overall cleanliness is ◎. I think the view outside the window is the next building, but it was sliding glass, so I can't see the outside, and if I'm in the room during the day and I'm worried about the sun, there's no problem at all. It is a little walk from Shinsaibashi station, but it is close to Nagahoribashi station, so it is highly recommended for those who are OK if they are close to Nagahoribashi station.
Park Central Sakura Hotel
4.3/521 Reviews
Osaka Station/Umeda/Yodoyabashi/Hommachi
Very clean and very professional staff. Breakfast is daily, but for an additional charge on booking, we did not opt for the fee. The room is small, but comfortable, three people with luggage fit relatively well. My only criticism is the water pressure on the shower is very low and the location is a bit isolated from public transit. A bit of a walk to get to the trains for the Bullet train, not as bad for local destinations. A comfortable, but long, walk to Dotunburi district.
Smile Hotel Premium Osaka Hommachi
4.6/5526 Reviews
Osaka Station/Umeda/Yodoyabashi/Hommachi
Functional 3 Star Hotel. The double bed is small and generally the entire room is very small. However, it is very near to the major subway lines like Hommachi and very close to Shinshobashi Suji Shopping street...which is a major plus! Would come again .
Senba Hostel
4/50 Reviews
Osaka Station/Umeda/Yodoyabashi/Hommachi
The location is excellent. It is a five-and-a-half-minute journey from Changchun Crane See Greenland Line Exit 2 and Changchun Bridge Station on the Wujin Line. It is also 3-4 minutes from M and supermarket. The facilities are complete, the bathroom is clean, there is a common kitchen in the ground, refrigerator, induction cooker, chopsticks and chopsticks. Men and women stay apart. The owner is enthusiastic. However, it is better if the bathroom toilet is replaced by a warm one.
Stayat Osaka Shinsaibashi East
4.1/554 Reviews
Osaka Station/Umeda/Yodoyabashi/Hommachi
The location is about seven minutes away from the subway exit, easy to find and acceptable. The hotel building is quite new, and the in-room facilities are complete, including toothbrushes, shavers, and hair dryers. There is a small kitchen for simple cooking, and all the utensils are needed are chopsticks and dishcloths. The bathroom shower water pressure is high. Check-in and check-out are all self-service, and the procedures are quite cumbersome (for example, you have already uploaded a copy of your passport when confirming the reservation, but you have to upload it again when you check in, which is very time-consuming). The hotel sent out a lot of email reminders before check-in, but they were all in Japanese (I personally think that if you want to attract foreign guests, please add an English version). In addition, the hotel issued some confusing restrictions (such as not being able to go out of the terrace). There was a strange smell in the room when I checked in, and it didn't go away after staying for three nights.

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