Guest User
January 31, 2023
That was the worst 5 stars hotel I have ever stayed.Reception check-in,new year gala dinner organisation full mess and very bad organization.After fight they booked a table for our families,which of course when we went for the dinner was already given to another people.After all day skiing at 17 o’clock they asked if we want room cleaning…..all day free room to clean,but they asked exactly when we back from the slopes if we want to be clean and change the towels-absolutely unacceptable for 5 stars hotel.Rooms-nothing special,bad service,bad staff communication,for the spa they give robes only to VIP rooms.After all this when we checked out and we’re already on our way back they called to say that we didn’t pay one bill,which of course we never order.They called few times and even handle the phone when we explained that we never made that order… So in the end they charge you like a “5 stars” hotel,but they serve you not more than a 2 stars one. Don’t go!!!