BEYOND AMAZING week in Palm Island all because of Katie and her amazing staff! you absolutely get customer experience and making it a dream vacation! The trek was quite the adventure, 2 plane rides and a short boat ride to reach paradise. 136 acres to one resort, no cars. You have the option of beach, riding a bike, walking, hiking, gym, tennis, water sports, excursions, exploring other beaches on the Island. Beautiful views, peace and serenity! Food was amazing, the two chefs and assistants are very skilled! Not one dish we would not order again. I had a medical concern and everyone made sure I was able to enjoy my week without stress. THANK YOU from the bottom of my heart!! We stayed in the superior beachfront room. In our opinion, the best room, fully updated! The sunset view from bed was quite the treat, as was the distance to the beach/restaurant/other amenities. My only issue, which isn’t the resort’s fault, but wish ownership could find a way to navigate with the Government is the fact the beach is public. We came to Palm Island as it was advertised to be secluded/adults only and given our fast paced/high stress jobs, we wanted a week of quiet and ultimate peace. I loved the fact there were signs at the beach reading “no cell phone, vacation at work”. Unfortunately non resort patrons docking their boats at the dock mostly ignored and we had to put up with a family that returned on a couple occasions with a child and older kids, screaming and playing ball in the water. Plus some others during the week. One couple literally stood right next to the sign on facetime/speaker with their daughter for over 10 minutes, less than 5 feet from where we were laying. The calm beach area isn’t very big, enough for the guests, but can get crowded if being shared with other vacationers/locals. We also saw another family (not guests of the resort) walking the grounds and even allowed their children to enjoy the hammocks as a swing set, as they were taking photos and the kids were laughing, even though there were signs saying “private”. Other than this little part of annoyance, there is absolutely nothing else I would suggest. Staff we MUST mention that really gave us a lasting impression: Katie (Resort Manager) is just AMAZING, her energy level and “can do” spirit is contagious. She will welcome you and see you off at the dock, brought on tears to see such a touching goodbye from a resort Manager. We also witnessed some restaurant staff waving goodbye after leaving the dock. They didn’t have to do that, thank you so much for the extra touch. Niarshair (Nia) you are one special lady, your staff are lucky to have you as a Manager. Each time I hear Mariah Carey, I’ll think of you. Johnny, such a quiet reserved gentleman, but really opened up about his two wonderful sons and love for fishing. Thank you for the martinis!! Bernadette at the front desk, you were our first hello and really set the tone for what we were about to experience for the next 10days.