The Arco Powered by Sonder

Very clean and quiet. Every other guest we encountered was so nice. It’s a unique stay as you keypad yourself in and out so you don’t encounter staff at the hotel. We had a wonderful experience. There was HDMI Doris to stream our own movies off a laptop for that true at home experience. Dining couldn’t be better. Literally Little Nonna’s is the BEST Italian you could ask for and the same owners own Bud and Marilyn’s and BOTH are right downstairs. Other great places are very walkable or drives Le within such a short distance it’s insane. We even did Chinatown one night. You will not regret a stay here. It’s comfortable. We even had a concert violinist stay next door and were serenaded one day- how cool is that? I will be staying there again next month.

The room was large and had a nice closet. Appreciated the wine key, ear plugs and white noise machine. However, to plug the white noise machine in, you had to move the bed. Same to plug in your phone or other device. Great neighborhood. Public transportation available to go anywhere in Philly. The restaurant we were eating at was right across the street. The full length mirror fell off the wall in the middle of the night, but we just propped it back up. There was no signage to tell you the elevator wasn't working. There was no signage to tell you where the other entrance was. At 11pm, it is hard to see doors on a dark side of a building. We did get to speak to someone on the phone, but there should have been signage so we didn't have to wait on hold. Also, we arrived at 3:55 for a 4:00 check in and the door would not allow us to enter. Luckily, there was staff present to help us get in 1 minute early.

I really like the Sonder concept, but just wish the arco had looked like it appeared in the photos. It’s just very mid. Totally fine, but I would have felt safer, more comfortable, in a 3 stair chain for sure. The rooms are old, dusty, and a bit sad. I don’t fault the staff at all, I think housekeeping did as well as they could.

Older building so I understand that it’s not soundproof so I could hear through floor and walls but the ceiling tiles in the bathroom looked like someone was trying to trying to pull out the insulation. No staff I guess is the Sonder experience because there’s no one to go to when the tv repeatedly lost signal. The app I was forced to download to even get into the building “app key” didn’t work on the room door only on the lobby door. The major issue was when I was getting ready for the event I was in town for the iron ruined a new white shirt by transferring rust and creating a stain. Obviously the app concierge is your whole business model because I stayed at this same location when it was the independence Inn and it’s unmatched you’re reusing and relying on the existing design style and the buildings history and character but the attention to detail that made The Inn “grand” is missing.

Loved being in a quiet place yet still in center city. Would definitely stay here again.

Everything was nice except the room was so hot! The air was on but it was like it did not cool the room down even though it was as low as it could go

Hotel was in a really fun downtown area with lots to do at night. Contactless check in made it really easy to check in late. Just needed a code for the building and for the room.