GOOD:
1) The highlight of the hotel is there is a 24 hour snooker room, it is free of charge, except 2 set of snooker tables, there is also a table soccer there, it is very impressive and rare. The swimming pool / squash room / gym room / library are also 24 hour & free, you can directly go to enjoy and even do not need any reservation.
2) Have to mention the breakfast, I would say it's world class, many choices for you including Thai, Chinese even indian food, you can even have ice cream & Thai fruit shake for free, I would say you can even consider it as a lunch.
3) free shuttle buses transfer from hotel & Patong town center (every 15 mins) until 8:30pm everyday.
BAD:
1) check in is slow, the communication of the staff needs to be improved.
2)There is a local tour registration desk in the lobby, the staff there would make a call to you in early morning to sell you their tour, which will disturb you.
3)one day at about 6:00am when we were still deeply sleeping, someone(suspected a staff) pushed the doorbell, then the TV auto started itself, it was very scary.
4)They did not do housekeeping & daily necessities in the afternoon, even though you had turn on the housekeeping indicator ligh.