Guest User
February 20, 2023
Basically not a bad hotel. Of the minuses: for 9 days of stay, they never changed the bedding. Cleaning the room is just taking out the trash, changing towels, sweeping the floor, bringing toilet paper. They gave only 2 large towels, although they said they would not give us 4 more, I did not see insects either in the hotel or on the territory. breakfasts are monotonous, nothing new was served during the stay. Three beds were booked, only one large bed was provided, and if you need an extra bed, then pay. until they figured out why they didn’t provide the third, 5 days passed. In general, our tour operator paid again for an extra bed. They brought it to us in 5 days. On the eve of departure, I went to the reception and asked if it was possible to extend the room or take another one for 4 hours, they refused. At the time of departure, I handed over the keys on time at the reception but remained in the room, waited for the cleaning to come and ask us to leave the room (we did this because in the heat with two children I didn’t really want to sit waiting for the transfer to the airport) no one came from cleaning when a transfer arrived (toli the owner of the roofing felts manager) let's demand money from us 1000 baht for renewing the number. what I had with me was not enough for him, the cards do not work, not a visa, not a master card. he refused to let us out and threatened to call the police. Other tourists paid for us (we returned the money to their card by transfer), we did not refuse to pay because we understand that we are also not quite right in this situation, but it was possible to somehow try to resolve this issue through the operator’s tour and not through the police and bus delay for half an hour. In general, it is only because of this manager that such an assessment!
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