Heyi Zhige Hotel

Heyi Zhige Hotel Reviews

Heyi Zhige Hotel

No. 1 Shuncheng Road, Pingyao, ChinaView Hotel Details
Heyi Zhige Hotel
Heyi Zhige HotelHeyi Zhige HotelHeyi Zhige Hotel
Check available rooms for your travel dates
编组 10
We Price Match
1 night

Heyi Zhige Hotel Guest Reviews

4.4/5
Very Good
971 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All Reviews(971)
Positive reviews(915)
Reviews with photos/video(101)
Convenient location(103)
Friendly front desk staff(72)
Delicious breakfast(68)
Classy environment(66)
Large rooms(52)
Easy to get around(49)
Convenient parking(48)
Close to train station(21)
Negative reviews(54)
Dm.sg
Superior Queen Room
Stayed in Aug 2023
Solo travelers
9 review
5.0/5
Outstanding
Posted on Aug 31, 2023
Am impressed with this local hotel chain. Service was good and the room and amenities were on par with other international chains. Able to accept foreigner guests and within walking distance to the train station. Walkable to the old town too.
Response from Property: Thank you very much for your affirmation of us. I am very happy that you have had a pleasant journey in China, and coming to Yaduo means returning home!,we will gradually do better.
Guest User
Superior Queen Room
Stayed in Aug 2023
Family
2 review
2.0/5
Posted on Aug 6, 2023
The sheets and quilt were dirty, obviously not changed that day. Called the front desk after 11 o'clock in the evening to change it again. The experience is extremely poor, and the hygienic conditions are very poor. The only consolation is that the service attitude of the lady at the front desk is very good.
Original TextTranslated by Google
Response from Property: Dear Duoyou, we are very sorry to bring you a bad experience during your stay. We will actively rectify it and wish you a happy life.
Shuiyumu
Superior Queen Room
Stayed in Jun 2023
Business travelers
60 review
2.5/5
Posted on Jun 5, 2023
This stay was really surprising The public area is not clean, the carpets are all gray, the words are missing, the bed sheets in the room are small black spots, the lamp is broken, the socket is empty, the window is dusty (wipe it with paper), and the shower in the bathroom is not working I can't believe it's Atour
Original TextTranslated by Google
6/8
Response from Property: Dear Duoyou, we are very sorry to bring you a bad experience during your stay. We will actively rectify it and wish you a happy life.
Guest User
Superior 2-bed Room
Stayed in Apr 2023
Other
1 review
5.0/5
Outstanding
Posted on Apr 23, 2023
Super satisfied, clean, the lady at the front desk is very enthusiastic, very nice, the room is clean and tidy, in short, I am very satisfied, very satisfied, very satisfied, very satisfied, very satisfied, very satisfied, very satisfied
Original TextTranslated by Google
Response from Property: Thank you for your trust and support to Atour Hotel. We will maintain an effective service attitude and environmental sanitation, and maintain effective work efficiency. Thank you for your trust.
Anonymous User
Superior Queen Room
Stayed in Jul 2023
Other
7 review
2.5/5
Posted on Jul 17, 2023
Does your hotel not clean?
Original TextTranslated by Google
6/7
Response from Property: Dear Duoyou, we are very sorry to bring you a bad experience during your stay. We will actively rectify it and wish you a happy life.
walterlx
Queen Room
Stayed in Feb 2023
Solo travelers
180 review
4.5/5
Great
Posted on Feb 28, 2023
There are only a few above-ground parking spaces in the hotel, and the way to the underground garage is hard to find. The front desk service of the hotel is very enthusiastic. The hotel as a whole is slightly old, and the sanitation in the room is average. The bedding is still very comfortable. I have always liked Atour's coffee pods. Its coffee is good, but unfortunately this store does not have .
Original TextTranslated by Google
Response from Property: Thank you for your trust and support to Atour Hotel. We will maintain an effective service attitude and environmental sanitation, and maintain effective work efficiency. Thank you for your trust.
Guest User
Superior Queen Room
Stayed in Aug 2023
Family
1 review
2.0/5
Posted on Aug 12, 2023
In a tourist city, there is no integrity, and the price starts on the spot... I also introduced a black tour guide... I can be a tour guide if I don't know anything~ I made 3 battery car trips before and after, less than 3 kilometers, 3 people asked for 150 yuan, the experience is too bad, It is insulting to the name of the World Heritage List... I will never go there, and I will not stay in the Atour Hotel... Don't tell me, you haven't had breakfast yet, want to have breakfast? Okay, 50 people... God, what kind of world is this!
Original TextTranslated by Google
Response from Property: Dear friend, I am very sorry to bring you a bad experience during your stay. I will definitely make positive corrections and wish you a happy life
Guest User
Queen Room
Stayed in Feb 2023
Solo travelers
1 review
2.0/5
Posted on Feb 9, 2023
Worst check-in experience ever, woke me up from the cold at night. Check in at ten o'clock in the morning, and after a while, I told the front desk that it was too cold. The front desk told me how to get the air conditioner, and when I came back at night, I found it was 20 degrees. I thought it was okay, but woke up in the middle of the night. It was eleven o'clock in the morning and the temperature was sixteen degrees. If it was an ordinary hotel, I would bear it, but you are Atour, and I, a university teacher who has taught hotel management for ten years! From the moment I checked in, no one at the front desk, auntie, smiled the whole time!
Original TextTranslated by Google
Response from Property: Hello, dear guest officer, Duoer is deeply sorry for not bringing you a good experience during your stay. Duoer will continue to work hard to bring you a better experience for your next stay, and look forward to meeting you again!
Xkznsbanahsh
Superior Queen Room
Stayed in Jan 2023
Couples
1 review
1.5/5
Posted on Jan 27, 2023
The experience is very poor, and friends who want to stay in a hotel above a four-star level, I do not recommend staying. Basic hygiene is a problem. After staying for two days, none of the towels and bath towels were black. It was really disgusting. I had never seen such a dirty towel, and one even had yellow spots. The bathroom water table toilet has water stains, and the bottom edge is very dirty. There is basically no service. It may be during the Spring Festival, and no one pays attention to bath towels.
Original TextTranslated by Google
Response from Property: Hello, dear guest officer, Duoer is deeply sorry for not bringing you a good experience during your stay. Duoer will continue to work hard to bring you a better experience for your next stay, and look forward to meeting you again!
Guest User
Superior 2-bed Room
Stayed in Mar 2023
Friends
6 review
1.0/5
Posted on Mar 13, 2023
Shower gel is empty! Poor hygiene, there are cigarette butts in the toilet Hygiene: poor Environment: old Facilities: Aging Service: Poor
Original TextTranslated by Google
Response from Property: Dear guest, Duoer apologizes for not being able to bring you a better experience during your stay. Duoer will strengthen the inspection of the guest rooms to provide you with a better experience for your next stay!
Guest User
Superior Queen Room
Stayed in Feb 2023
Booked for others
20 review
1.0/5
Posted on Feb 16, 2023
Can you believe there is no hot water in the hotel? I kept calling and was told it was being repaired. It was 10:30 pm and there was still no hot water and it was still being repaired. It was too bad.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry that we could not give you a good experience during your stay. We will continue to work hard to provide you with a better experience next time. We look forward to seeing you again!
Engemama
2-bed Room
Stayed in Sep 2022
Family
7 review
1.0/5
Posted on Oct 2, 2022
The room is relatively large, the hygiene is poor, and there is no breakfast.
Original TextTranslated by Google
Response from Property: We are deeply sorry that we were not able to give you a satisfactory check-in experience this time. Thank you for your valuable opinions. We will distribute them to relevant depar**ents to improve service quality. We hope you will encounter our hotel again and give us a chance!
Xiaojie
2-bed Room
Stayed in Jul 2022
Family
10 review
2.0/5
Posted on Aug 3, 2022
The environment is not good, the renovation took too long
Original TextTranslated by Google
Response from Property: We are deeply sorry that we were not able to give you a satisfactory stay experience this time. Thank you for your valuable opinions. We hope you will encounter our hotel again and give us a chance!
Guest User
2-bed Room
Stayed in Jul 2021
Family
6 review
5.0/5
Outstanding
Posted on Aug 1, 2021
In the county town, the hotel environment is very good. When you check in, you must arrange a quiet room for the little girl at the front desk. The elderly have not slept well for a few nights. The little girl at the front desk was very attentive to help arrange the room inside. The elevator failed, and the waiter helped move the luggage to the first floor. The environment is good and the service is good. I don't know where it is better than the hotels in Datong. I am very satisfied!
Original TextTranslated by Google
Response from Property: Dodo is very happy to see your thoughtful evaluation. Your satisfaction is our greatest encouragement. All the equipment in our room puts comfort first. The style is healthy, green and fresh. Taking photography and reading as the theme, we will create the most comfortable living environment for you. For us Duoer, what we want to do is not only to satisfy you, satisfaction is only the starting point, and surprise and touch are the goals~ Because of you, we can be more Excellent, we will continue to work hard and look forward to your next visit!
Guest User
2-bed Room
Stayed in Oct 2021
Family
6 review
5.0/5
Outstanding
Posted on Oct 5, 2021
Less than ten minutes' walk from the west gate of the ancient city
Original TextTranslated by Google