Guest User
April 24, 2024
Because it is in the old city, the corridors and rooms are relatively small. But a heinous thing happened during the stay.
At 2 a.m., my wife and I were rang the doorbell! We were broken into before we could react! We were shocked in our sleep!
I thought of a lot of kidnapping and other horrible things. Later, I called the front desk and they just said lightly, "Oh, we know, it's just that the room service sent it wrong." The next day, they even sent a bottle of wine hypocritically, but it couldn't make up for our sleep at all.
In summary, avoid staying at Andaz. As a sub-brand of Hyatt, it may have some advantages of big brands in decoration and design, but it is still very poor in the warmth and details of service!
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