I, with my pregnant wife and toddler, booked for an executive room (Japanese-theme at room 104) in Sogo Hotel, Mexico, for 24 hours as an escape during the New Year's Eve. If the price tag in the room is akin to a run-of-the-mill motels, you can never hear any complaint from us. But for a hotel that claims to offer an executive room, it should live up to its promises; unfortunately, not in my family's experience. Let me break down the reasons: 1) Price - I booked my reservation in travelbook.ph with insider's discount but it was not awarded to us. We were charged for a regular fee. 2) Cleanliness - You can easily deduce that the previous occupant smoked cigarette. You can still smell the third-hand smoke up from the ceiling to the bed. It's suffocating to breath at first especially for me who has sensitive nose. 3) Aircon - Sleeping was hard as the noise of the aircon is like a nearby jackhammer, or a motorboat's engine. We were forced to turn it to fan just to silence it at the expense of sweating up. 4) Light - There was no light at the dining area and I called for an assistance twice. No one came to fix the bulb. 5) Security - We left the room to have a dinner and we asked for the concierge to lock the room (we were not given a spare key, that is their policy). However, the concierge was adamant to lock our room and claimed that it was safe even if we left our room open. I insisted on locking our room before leaving and the concierge showed unwillingness to do what I requested. The security guard looks frightening. We're not on to discrimination but you'll understand us if you were in the actual scene. Imagine a silhouette from a bit far. Then up close, he suddenly cut and blocked you and see an image of a drunk man wearing a guard's uniform. Coupled with this, he asked us in an interrogative tone if we were going to leave and asked our hotel room's number. I understand that inquiring is part of his work but at least he should pepper it with a smile or courteous tone. However, his approach caused us to be cynical in giving information especially with the premise that the concierge is unwilling to lock our room. I was about to put out my cellphone to record his hoodlum-like gesture but he suddenly stopped asking us and just radioed the concierge. 6) WiFi - Imagine a crippled turtle that is forced to run. That's how slow the hotel's WiFi in the room is. 7) TV - You cannot find lots of channels to watch on. Thankfully, we brought our own movies. The only thing that we enjoyed above all in the room is its spacious toilet and bathtub as my toddler enjoyed swimming while bathing. But generally, as a family-friendly hotel, you cannot expect it to be ”so clean, so good”. You have been warned.
21 Reviews