MGM Qingdao

The housekeeper, Miss ELLY, provided excellent and thoughtful service. She contacted me a day in advance and took great care of everything! The hotel is very new, with unbeatable night views and huge floor-to-ceiling windows. The room was quiet and had no strange odors. The gym offers ocean views, perfect for photos, and the infinity pool is also fantastic. I'd definitely stay here again if I have the chance!

Booked the MGM Hotel for my trip to Qingdao. My first stay at an MGM property was a fantastic experience. They upgraded my room to a partial ocean view, so I could see the sea. Downstairs is the Golden Lion Plaza, which is great for shopping and dining. All the staff were incredibly friendly and enthusiastic. My butler, Elly, was very responsive to any questions I had. The bubble tea and egg tarts at the patisserie on the first floor were also excellent. The pool and gym were great too!

If it weren't for Elly from Guest Relations, my MGM experience would have been pretty bleak. Her enthusiasm for service and ability to handle issues are top-notch, and she really warmed my heart when she resolved an unexpected problem. However, the rest of the staff was quite disappointing. From the front desk to the doormen and housekeeping, everyone had a stiff and cold attitude, lacking even the most basic courtesy of a smile.

Originally booked a city view room, but after speaking with Elly, our butler, she promptly upgraded us to a sea view room. It was so thoughtful! Elly also helped with hotel arrangements during our stay and answered all our questions very carefully. The room facilities were fantastic, and the large floor-to-ceiling windows offered an incredible sea view – super satisfying! Highly recommended!

Room: Excellent! The view from my room was fantastic, and it was clean, tidy, and very comfortable. Environment: The location is great. It's within walking distance of the senior bathing area and very close to the sea. Service: This was exceptional, especially from Elly. As the Guest Relations Manager, she was incredibly thoughtful. She gave us a comprehensive introduction to everything in advance and met all our requests regarding the room. Many thanks to her! Facilities: Overall, they were excellent, especially the gym, both in terms of ambiance and equipment. Suggestion: I hope you'll consider allowing food delivery directly to rooms or implementing robot delivery. Many five-star hotels offer this nowadays, and asking guests to pick up their own deliveries feels a bit outdated for current service standards. Everything else was perfect. In summary: As I told Elly, I'll definitely be staying here every time I visit Qingdao.

This hotel boasts an excellent location, just a short walk to the beach. Although I encountered an issue with the air conditioning in my room, the hotel promptly switched me to another, which I really appreciated and found commendable.

Elly contacted me a day in advance to confirm the details and time, which was very thoughtful and thorough. The room arranged for me exceeded my expectations; the hotel itself is great, clean, hygienic, and comfortable, with ample space and an open view, plus it's on a good floor. The overall check-in experience was beyond what I expected. Next time I visit Qingdao, this will be my first choice.

The MGM Hotel in Qingdao's Laoshan District, rated #1 online, truly left me disappointed with my stay! First, for those arriving by car, the doormen could be more proactive in opening doors, as one would expect from a five-star hotel. From check-in, the front desk staff were aloof and unhelpful. We booked two rooms, but only one was ready. Despite being told check-in was at 3 PM, they kept making excuses and didn't give us the room until after 4 PM. When I called countless times during this period, they even had the audacity to tell me that the hotel only starts processing check-ins at 3 PM! Shouldn't the room be ready and cleaned by 3 PM if check-in is at 3 PM? This completely goes against the standard one would expect from this brand! Secondly, if your hotel doesn't offer complimentary upgrades, that's fine! But the service itself is really subpar and terrible! Honestly, I've stayed at numerous luxury hotels like Westin, Mandarin Oriental, Capella, W, and Bvlgari, and not a single one was as bad as your MGM Hotel!! The experience was truly awful. As for the facilities, they barely meet five-star hotel standards, and there's nothing much to say about the hygiene – but I believe these are basic expectations for a hotel. If a hotel at this level can't even get hygiene and facilities right, then it shouldn't be open! If you're looking for a good experience and excellent service, don't come to MGM!

The hotel is located near Shilaoren Bathing Beach. We were lucky enough to get a free upgrade to a similar room type at Hua Mansion. The room was spacious, with a separate living room and walk-in closet. The service was excellent, and all the facilities were in great condition. The living room offered a fantastic view of Shilaoren Bathing Beach (as shown in the last two pictures). The hotel breakfast was good, and the Chinese restaurant on the 50th floor is also worth a visit. Another notable feature is the complete absence of noise in any part of the guest room – it was incredibly quiet, making it an excellent choice for a relaxing getaway.